A used car I bought from a dealer is faulty - how do I make the dealer take action to fix it?
There are several small faults with a two-year-old Ford Fiesta I purchased recently from a dealer. How do I make the dealer actually take action to help me rather than just getting someone else to contact me to arrange an appointment?
Asked on 2 September 2018 by Brian Entwistle
Answered by
Honest John
Write a letter detailing your complaint and stating that if the dealer does not rectify the faults forthwith you wish to avail yourself of your right under The Consumer Rights Act 2015 and preceding Acts and Case Law to reject the car for a full cash refund. State that you will be returning the car to the dealership in five days time and will be leaving it with him. Send your letter by Post Office Special Delivery, keeps a copy and staple the certificate of posting to it so it becomes a 'matter of record' for the courts.
Similar questions
I have been sold a car that has been involved in an accident but there was no mention of the accident when purchasing. What can I do?
I bought a car online on the understanding they would change the cambelt. I was told that the car had a new cambelt and water pump last year. When delivered by courier, we checked all the paperwork and...
I bought a used car with only 87 miles on the clock. The vehicle was initially sold to a taxi driver who after buying the car found out Uber would not accept that type of car as a taxi. The car was sold...
Related models
.jpg?width=115&height=75&rmode=crop)
Sharper look for the updated Fiesta. Comes with Ford's award winning 1.0 EcoBoost three-cylinder.
Elsewhere on 
