Our Hyundai i30 key holder recently broke. On requesting a repair for the broken pin that holds the key insert in place we were advised that the key came as an entire unit from Hyundai and duly paid the £173.44 bill for a new key.

On receiving the receipt (after payment) we noticed that it was broken down into separate parts – labour £32.85, pin £2.68, key insert £24.00 and Assy-keyless entry £85.00, VAT £28.91. There was nothing wrong with the key assembly or key insert. The service desk showed no interest in the problem just in taking the money.

We purchased an i10 and i30 from this garage in 2008 and the vehicles are both serviced there. Is this normal Hyundai practice? The garage is Hawkins, Blackwater, Truro.