Misery shopper - warranty clarifications
To keep you posted about my issues with Warranty Direct, I had a telephone call from their claims manager last week and we were able to sort out the situation that had developed.
Importantly we were able to agree a change of process at WD, which should prevent the situation from re-occurring. WD has agreed to reimburse the shortfall. None of this seemed possible previously because of its defensive stance, but you were able to access them at a level I could not reach. This has proved invaluable and I owe you a debt of gratitude.
Importantly we were able to agree a change of process at WD, which should prevent the situation from re-occurring. WD has agreed to reimburse the shortfall. None of this seemed possible previously because of its defensive stance, but you were able to access them at a level I could not reach. This has proved invaluable and I owe you a debt of gratitude.
Asked on 18 September 2010 by SH, via email
Answered by
Honest John
Many thanks. Actually this is how the MD of WD keeps track of what is going on within his organisation. I have a direct line to him, so send any complaints directly to him so he is able to sort things out and change processes directly. Without someone outside providing this feedback, he would only have his own staff to rely on, and they would not necessarily tell him everything.
Tags:
extended warranty
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