Problems starting an Avensis

I have a Toyota Avensis 2008 D4D model. It has only covered 32,500 miles but has developed a problem where it intermittently won't start and can cut out when driving - which is has done in lane 3 of the motorway.

I have taken the car to the Toyota dealer that I bought it from and they can't find the problem due to the intermittent nature.

I bought the car when it was 2 years old and it is now 6 months out of warranty.

In my opinion, this doesn't meet the durability criteria required under the sale of goods act as there is a reasonable expectation that a Toyota won't develop a potentially serious problem after just 4 year and 32,500 miles; so I argue that it is Toyotas problem to fix, despite being out of warrenty.

I have written to Toyota and am awaiting a reply. Do you have any thoughts on what the next step is? Do I have a leg to stand on legally?

Asked on 13 May 2012 by tommyaitch

Answered by Honest John
Toyota is normally very good about this sort of thing so you can expect out of warranty goodwill to get it fixed. Toyotas now carry a 5 year warranty.
Similar questions
I have a 2007 Peugeot 207 1.6 HDI, with 83,000 clocked miles. Basically, the longer the car sits unused, the more blue smoke it puts out when it starts and also the harder it is to start (cranks slower...
I have a 1969 Volkswagen Type 2 campervan. It starts as sweet as a nut when it's cold, but once it's warm it struggles to tick over. Once running, it's fine. Any ideas what the problem is?
When I turn the ignition key, the lights come on the dashboard but there's just a clicking noise and the engine doesn't turn. I've charged the battery using a battery starter as it hadn't been driven in...
Related models
Solid car. Sophisticated multi-link suspension deliberately unstressed for long life. Quite quick T180 diesel from July 2006.
 

Ask Honest John

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 10% on GAP Insurance

Use HJ10 to save on an ALA policy

See offer