Citroen dealership caught speeding in my car
I have had an issue with my local Citroen dealership where a member of their staff has been caught, without my permission, using my car for personal use whilst it has been in for warranty repairs.
The car went in with engine issues, sudden loss of power and no acceleration. The garage has had three opportunities to fix the car. The first time they did a software reset and gave it me back, the second time they replaced the timing chain and other associated parts and the third time they replaced the fuel pump.
The car is, for now, OK, but I've now had a letter from the police over an alleged speeding offence. This is dated to a Sunday, at 16:00, outside of business hours, at a time when I did not have possession of the car and had not given the person who used the car permission to do so.
I would like to refuse the car and have my initial deposit refunded. The car is now 13 months old, I have owned it from new, having bought it from the garage where this offence has taken place.
The car went in with engine issues, sudden loss of power and no acceleration. The garage has had three opportunities to fix the car. The first time they did a software reset and gave it me back, the second time they replaced the timing chain and other associated parts and the third time they replaced the fuel pump.
The car is, for now, OK, but I've now had a letter from the police over an alleged speeding offence. This is dated to a Sunday, at 16:00, outside of business hours, at a time when I did not have possession of the car and had not given the person who used the car permission to do so.
I would like to refuse the car and have my initial deposit refunded. The car is now 13 months old, I have owned it from new, having bought it from the garage where this offence has taken place.
Asked on 26 June 2012 by lewis crichton
Answered by
Honest John
If they have fixed it you have no grounds to refuse the car back. The garage employee was probably taking it on an extended test in his own time to make sure it was fixed. But the garage has to identify him. And you have to identify him on the sheet to the police otherwise you take the rap.
Similar questions
When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect them to put right any wear and tear faults before...
I have the opportunity to purchase a well looked-after Nissan Navara 2.3-litre diesel auto. It has 9000 miles and was first registered in May 2016. The owner is fastidious about the care of every car...
I own a 2013 Audi A6 diesel, which for the past six weeks has sporadically gone into limp home mode with the engine management light flashing. Each time, restarting the car has cleared the fault and it's...
Elsewhere on 
