Demanding a courtesy car during warranty work?

I am the owner of a Nissan Navara Tekna auto pickup. Up to 21st December 2012 I was a very happy owner. I took the vehicle in to the main dealer with an electrical problem (4wd warning light) to be informed that it need a new wiring loom. It's still under manufacturers warranty as the vehicle was less than 2 years old (40,000 miles on clock).

As of today, 9th April 2013, the vehicle is still sitting at main the dealers "waiting for parts". I have logged the situation with Nissan customer services but nobody has any idea when the part (main harness) will be available.

I have been provided with a courtesy car which is a Micra and so totally unsuitable for the type of use I need a vehicle for (my pickup is needed for my business). I am told that the warranty will keep me mobile, but not with a like for like vehicle.

I am totally at a loss as to how to proceed. Do you have any suggestions?

Asked on 8 April 2013 by mave

Answered by Honest John

Demand a like for like vehicle and tell the dealer that if he does not provide it you will hire one and sue him for the cost of it.

Tags: warranties courtesy cars

Similar questions

What's the catch with Volkswagen's ENsurance accident management?

I have just put a deposit on a new Volkswagen Golf 1.4TSI SE, and intend to pay for it on delivery. On reading the brochure there is a section headed Volkswagen ENsurance, which says that, in the event...

Can I get a courtesy car when my windscreen is replaced under insurance?

My car needs a new windscreen due to wear and tear. If I contact my insurer for a courtesy car, will my premiums increase when it comes time to renew?

A third party disputed the fees of a courtesy car I had in 2014 following an accident and now I'm being threatened with court?

I had a non fault claim in 2014 and my insurance arranged a courtesy car which I later learnt was a third party hire agreement thing that I had signed.The third party insurer disputed the fees and I had...