We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they knew it was missing but it was our fault as we hadn't picked it up on looking round it. We have also noticed the car has been sold with a bald tyre, which they are stating is legal as it has some grip.

There is also a side light out which we are going to replace but having got hold of the pre-sale inspection detail it states side light inop, replaced bulb still inop, checked fuses, checked fuses and wiring, requires dealers...

We were not informed of any of the above when we picked up the car and the car supermarket is not very helpful. Can you offer any advice?