Dodgy garages - can I name and shame them?
A franchised dealer, after inspection by a technician who I know to be experienced, quoted me £180 to replace a pipe and thus repair my air conditioning. Prior to leaving my car at the garage another service desk employee phoned to say the quote was incorrect, the wrong part had been quoted for and labour wasn't included.
As a result the estimate was for £550. It was a lie in as much as the same part number was quoted and the £180 did include labour. The increase was simply listed as investigative works and was £277 + vat. It doesn't seem plausible as the technician had already identified the fault. Can they be named and shamed? If I complain and accuse them of being dodgy on your forum could I be sued?
As a result the estimate was for £550. It was a lie in as much as the same part number was quoted and the £180 did include labour. The increase was simply listed as investigative works and was £277 + vat. It doesn't seem plausible as the technician had already identified the fault. Can they be named and shamed? If I complain and accuse them of being dodgy on your forum could I be sued?
Asked on 26 June 2014 by Rick Stevenson
Answered by
Honest John
No, they can't be named and shamed unless you want to face being sued for libel and have the proof in the form of emails or recorded telephone conversations to present as your defence in court.
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