Does my Fiesta need a new dashboard?

I was driving my Ford Fiesta (2003) in normal conditions when all of the dials went to zero. I pulled over and tried to turn the engine off then back on again and absolutely nothing happened, no turn over, no sounds of any ignition attempt by the car.

The radio, windows, lights and indicators still work, but the car will not start at all, nor make any attempt to do so. The car is now with ford who say the dash needs to be replaced. By dash I assume instrument cluster?

Have you heard of anything like this before and more importantly how to resolve the issue? They have quoted £700 as they say it has to be a brand new dash since they cannot be reprogrammed which to me sounds a bit odd.

Asked on 9 September 2014 by dan_gough14

Answered by Alan Ross
Yes the dashboard fault is common on these models.
You could try www.ecutesting.com/, who will either rebuild your dash ( approx £100) or will supply a new one for £200.
You may need a local garage to arrange removal/refit( who will charge for labour) but much cheaper than a delaeship.
Similar questions
I bought a 2004 Ford Fiesta, but the air con, radio, 12v socket and heater electrics don't work. Is there something that may be preventing them from working as they're close together in the car?
The battery in my Peugeot 308CC was draining frequently, especially in cold weather. I replaced the battery seven months ago but it still goes flat after a week if the car isn't used. Peugeot dealer says...
My Fiat Grande Punto is having various electric problems, from headlights not working to headlights coming on when I've not got the key in the ignition (solved by turning the heater off). Any ideas before...
 

Ask Honest John

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 10% on GAP Insurance

Use HJ10 to save on an ALA policy

See offer