dual controlled courtesy car
I wonder if you may help.
I have a Seat Leon car which is 21 months old. I purchased the car from a Seat franchised dealer in Aylesbury for £18.000.
The car is used for teaching people to drive, this was made clear when I purchased the car. In early January of this year the car heater failed, under the terms of the warranty Seat UK have attempted to fix the problem on Three occasions without success. They now openly admit they do not know what the cause of the problem is, and as a consequence they want to keep the car for an ‘indefinite’ period to sort out the issue.
I have already lost about £500 with the car off the road while they were trying to fix it. I have also had pupils tell me they do not want lessons as the car is too cold.
I have made a formal request to Seat Cars UK to provide me with a dual controlled car while they fix the problem. They have refused.
So under the Supply of goods and services act can I take them to court to seek compensation for loss of business?
In theory they could keep the car for weeks.
Am I being unreasonable?
Any help would be appreciated
I have a Seat Leon car which is 21 months old. I purchased the car from a Seat franchised dealer in Aylesbury for £18.000.
The car is used for teaching people to drive, this was made clear when I purchased the car. In early January of this year the car heater failed, under the terms of the warranty Seat UK have attempted to fix the problem on Three occasions without success. They now openly admit they do not know what the cause of the problem is, and as a consequence they want to keep the car for an ‘indefinite’ period to sort out the issue.
I have already lost about £500 with the car off the road while they were trying to fix it. I have also had pupils tell me they do not want lessons as the car is too cold.
I have made a formal request to Seat Cars UK to provide me with a dual controlled car while they fix the problem. They have refused.
So under the Supply of goods and services act can I take them to court to seek compensation for loss of business?
In theory they could keep the car for weeks.
Am I being unreasonable?
Any help would be appreciated
Asked on 5 February 2015 by straty
Answered by
Honest John
If the dealer supplied you with a dual control car and the dual controls damaged the heater matrix, then yes, the dealer is liable for all your loss of earnings as a result. But if you had the car converted, then whoever made the conversion is liable.
Tags:
driving
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