Ford Kuga engine failure - what are my rights?
My five year old Ford Kuga with 48,000 miles on the clock requires a new engine. Ford doesn't think this is unreasonable and refuses to pay for the repairs.
It has been serviced according to the manufacturer's instructions at a main dealer. Over a three month period, while the car was off the road, Ford sent their technical people to the dealership. They failed to diagnose the problem after several attempts, eventually suggesting a new engine. What are my rights?
It has been serviced according to the manufacturer's instructions at a main dealer. Over a three month period, while the car was off the road, Ford sent their technical people to the dealership. They failed to diagnose the problem after several attempts, eventually suggesting a new engine. What are my rights?
Asked on 28 March 2015 by windyman
Answered by
Honest John
These are your legal rights: www.honestjohn.co.uk/faq/consumer-rights/ In UK law it is the 'supplier' who can be held liable, not the 'maunfacturer'. Providing the cost of the replacement engine is less than £10,000 you could consider attempting to sue the supplying dealer for that cost using the small claims track of the County Court. But you have not informed us what went wrong with the engine or even which engine it is, so that severely limits the advice we can give you. You can, of course, look up faults of the model here: www.honestjohn.co.uk/carbycar/ford/kuga-2008/?sect...d, but there are no engine failures on the list.
Similar questions
I have a 2010 Vauxhall Meriva 1.4 turbo that's around 41,000 miles. Driving on the motorway last week, it began to lose power and then completely died. Had it recovered by the RAC and taken to a local...
I was trying to sell my Aston Martin Vantage V8 4.7 through a garage who offered a sale or return deal, taking a commission if the vehicle was sold. Five weeks and 300 miles later, only two prospective...
My friend bought a used 2012 plate Ford Transit for her business in September 2016 for £6000 from an independent trader. After 10 months of ownership the engine has blown and it will need a reconditioned...
Related models
.jpg?width=115&height=75&rmode=crop)
Best handling crossover apart from Mazda CX-7. Comes with useful split tailgate. Economical 2.0 TDCI engine. Two-wheel drive version available which emits just 156g/km.
Elsewhere on 
