Can I reject the Vauxhall Zafira I bought earlier this year?
I wonder if I have a case to either reject or get a replacement of my Vauxhall Zafira that I purchased on 8 March this year. It arrived with scratches all over the bodywork and it took the dealer three attempts to rectify it, though it has not eliminated all the scratches and marks. Two weeks ago the car lost power and went into limp-home mode. Again the dealer did a regeneration to the car. This fix caused the engine fault light to illuminate - the car has done only 50,000 miles, so it went once again back to the dealer this Monday. They contacted me to say they'd fixed one fault, then another appeared and they need to replace the ECU. They ordered the wrong one so I am still waiting to have my car returned. As you can tell, it is like Fred Carney's circus with this car. Is it unreasonable to reject it as unsatisfactory and have it replaced, as it is under the six months old bracket?
Asked on 9 July 2010 by al1970
Answered by
David Ross
Here's a guide to your rights as a consumer and where you stand: honestjohn.co.uk/faq/consumer-rights. If you want more assistance we's suggest posting something in the Legal Matters section of the Back Room forum where Lucy Bonham Carter, our legal expert, may be able to help. honestjohn.co.uk/forum/threads.htm?f=12
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rejecting a car
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