Mis-sold Volkswagen Up - what are my rights?
I recently bought a Volkswagen Up having been promised/assured it was congestion exempt. Since purchasing it became clear that my model hasn’t been exempt since June 2013. While not having anything in writing I was told on numerous occasions it would be exempt. The Volkswagen garage has admitted their error and has offered me a free service, which of course is not a great compromise.
Asked on 16 November 2015 by VW UP!
Answered by
Honest John
It's explained here: tfl.gov.uk/modes/driving/congestion-charge/discoun.../ The car has to emit less than 75g/km and no Up emits less than 75g/km so you can take back the car to the dealer for a full refund.
Our honest used car pricing is a little bit different to all the others. You can get to our values through make or model - you don’t have to follow a prescribed route. Plus, it’s live, which means we can react to changes in the market quicker than any printed price guide.
Honest Used Car Prices
From which small car to buy at which price point to the best UK-built cars, our Top 10s have the lot. Click now for your shortlist.
Unsure of what to buy? Our Top 10s are here to help you....
Dear Honest John,
Please help me choose my next car. I would like it to have:
Please help me choose my next car. I would like it to have:
Similar questions
I bought a car online on the understanding they would change the cambelt. I was told that the car had a new cambelt and water pump last year. When delivered by courier, we checked all the paperwork and...
I bought a used car from a dealer less than three weeks ago and the gearbox or clutch has failed. What is my comeback?
I bought a 2014 Volkswagen Tiguan with a full service history from a main dealer. On taking delivery of the vehicle I started to clean it and noticed in the boot under the polystyrene liner was rusty,...
Related models
.jpg?width=115&height=75&rmode=crop)
Funky little city car. Cheap to run with low CO2. Lively and fun to drive. Large enough for four adults.
Elsewhere on 
