Porsche service history missing - what can I do?
I bought a used Porsche 911 (2009) via part exchange from a dealer recently, it was advertised as having a full Porsche service history. At the time of the purchase the dealer couldn't locate the service book so he promised to find it and send it by post. It has been 5 week and I have chased him via calls, texts and email but he still has not supplied the service history.
Yesterday I gave up and called Porsche to request a duplicated service book, they confirmed the car has only been serviced twice by a Porsche main dealer in 2013 and 2015 so the first service due in 2011 was either not carried out at all or not by Porsche.
Is there anything I can do now?
Yesterday I gave up and called Porsche to request a duplicated service book, they confirmed the car has only been serviced twice by a Porsche main dealer in 2013 and 2015 so the first service due in 2011 was either not carried out at all or not by Porsche.
Is there anything I can do now?
Asked on 3 December 2015 by Ali
Answered by
Honest John
Yes, take back the car to the dealer for a full refund because it is not the car that was advertised and has been fraudulently represented as having a full service history (which is probably why this dealer rather than a Porsche dealer had it anyway). Law here: www.honestjohn.co.uk/faq/consumer-rights/ If something major were to go wrong with a 997 it could cost you £15k, so you don't take chances with one. However, you could offer him the alternative of having the car fully checked and serviced by a Porsche dealer and supplied with a 2 year Porsche warranty which would be a fair compromise.
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