Why is this accident management company harassing us after a minor accident?

On 19 February I was sitting in the passenger seat of my parked car (husband had gone into a shop). A large DHL lorry drove past indicating he was turning right. As he turned, the back end of the lorry...

Is the RAC preparing to launch its own accident management service?

I think your readers should be made aware of a survey currently being circulated by the RAC via email. As with most online surveys, the questions are very carefully worded. The survey starts off by asking...

I'm worried that my 1994 Toyota Estima may be written off after an accident - how can I avoid this?

At the entrance to a roundabout, I hit a W-reg car which had stopped and then was heavily hit from behind by another 08-reg car. My insurance company has told me it will give me a car to drive whilst mine...

I can confirm that Suzuki's Accident Aftercare service offers a good service for consumers.

You have expressed your worries recently that manufacturer-recommended accident aftercare might be tarred with the same brush as accident management companies and credit hire operators. But the Suzuki...

Is there anything I can do to speed along a personal injury claim that has got out of hand?

A year ago my wife was injured when driving my car, which was declared a write-off. The other driver admitted full liability and our insurance company eventually sent us a cheque. Meanwhile they had placed...

Where can I report nuisance text messages canvassing for personal injury claims?

I was the no-fault front vehicle victim of a three-car shunt in October 2009. There were protracted delays to the repair of our car, leading to five weeks' hire of a courtesy car. I was nervous of the...

Do accident management companies seriously inflate repair costs for minor accidents?

A colleague of my father's BMW 320d was recently hit in the rear by another driver, whilst he was stationary. The damage was a dented rear bumper and a cracked light cluster. I was very surprised to hear...

Why did a minor repair to a Caterham that I hit with my Volvo V40 cost over £20,000?

My Volvo V40 2001 is due for insurance renewal and like any wise fellow I checked first on price comparison websites. But as I had reversed over a Caterham last June in a petrol station (easily done) I...

Should I inform my insurance company about a minor accident where my neighbour hit my car?

My neighbour reversed out of his driveway on Saturday and hit my car, which was parked on the highway. He is full of remorse, admits full liability and is going to submit a claim through his insurance...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...