Has my accident claim been hijacked by an accident management company?

I was involved in an accident. A car ran into the back of my stationary car at approx 40mph and the driver immediately accepted liability, as have her insurers (RSA). The next day I received two calls,...

Crashing in - accident data

Further to your response to CS of N19 regarding a collision with a police car, you may like to know that - certainly for Metropolitan Police vehicles - most (if not all) are fitted with a data recorder....

Credulust - the credit hire scam

Back in December 2008 I was involved in a minor road accident. A white van reversed into my stationary car damaging the front. The driver admitted liability at the time and this was confirmed in writing...

I've been involved in a non-fault accident. Should I use the other party's insurer's 'Accident Assistance' service?

I have been involved in an accident which has left my vehicle badly damaged, but usable. The other party (farm tractor and trailer) suffered no damage, but his trailer caught my rear driver's side wheel...

Following a motorway crash in my partner's car, are we being targeted by accident management companies?

I am the named driver on my partner's fully comprehensive policy. I was driving her car yesterday and was involved in a motorway crash. My partner's insurance company rang her and insisted she make a claim...

Avoiding a financial crash

You should be aware that the passing on of confidential information to ‘accident management’ specialists is rife amongst insurers and garages. As soon as the accident comes in the staff pass the info...

I'm being offered a replacement vehicle while my Honda Accord is repaired. Should I accept it?

My 05 Honda Accord Estate CDTi was recently badly damaged by another driver while it was legally parked and unattended. My insurance company are almost certain the other driver's insurer will concede fault...

How did an accident claim company get hold of our details?

Ever since I had a no-fault accident in early 2009, when a trailer towed by a Land Rover skidded on ice and hit my stationary car, I have been subject to at least one call a month from companies encouraging...

Should I trust an accident management company to handle my insurance claim?

Recently, someone drove in to the back of my car. I then phoned to claim repairs through my insurance company. Apparently they then refer all claims and car hire to an accident management company. A couple...

Will I incur costs for a credit hire car if I dispute the valuation of my damaged car following an accident?

My 2004 SEAT Altea 1.6 Stylance was written off in a rear end shunt. My insurance company agreed I am not to blame. They have valued the car at £5100, which is less than What Car? says I can buy one from...