Thanks to Aldi for waiving a parking charge issued to my wife for overstaying.

My wife is a fairly regular user of the Aldi store in Oswestry. She was aware of the perfectly reasonable 2-hour parking limit but unaware of the camera controlled monitoring system (it is adequately signed)....

Why is Volkswagen burying its head over the ATE Teves module fault, and is my 2008 Golf likely to suffer failure?

Earlier this year you ran a reply about the numerous failures of the ATE Teves Mk 60 ABS/ESP module. As I own a 2008 Volkswagen Golf Plus I was quite concerned that I could suffer one of the failures you...

Thanks to the RAC for exceptional service when my Mercedes-Benz broke down in Portugal.

Regarding European breakdown cover, the compressor for the air conditioning unit of my 6-year-old Mercedes-Benz ML 270CDI failed, taking the V-belt and pulley with it. We had just crossed into NW Portugal...

Big thanks to Sonnauto for their help in cancelling my friend's order after a heart attack.

I thought I should make you aware of the excellent way in which Sonnauto of Gloucester handled my friend's situation. He ordered a new car, then had a heart attack that left him fighting for his life on...

Big thanks to my local Toyota dealership for helping to repair my 2005 Toyota Avensis's leaky injectors.

As my first car I own a high mileage 2005 Toyota Avensis 2.0 D4D, which is perfect for taking me up and down the motorways. Over the last few weeks, the car gradually lost power below 3,000rpm, culminating...

Good customer service from Hyundai when my new ix35 was delayed.

I ordered my new Hyundai ix35 some 11 weeks ago with a trade-in on my old car, a Land Rover 2. I have now sold that privately instead of trading it in. I said to the dealer that because of the long wait...

Thanks to Nissan for excellent customer service when dealing with my X-Trail's turbo failure.

I bought a new Nissan X-Trail in November 2004 and subsequently read, with some trepidation, comments about turbo reliability. Recently, at 54,000 miles, mine failed and was repaired at a cost of £1600....

I've had terrible service from a Vauxhall dealership - do I have a case to claim damages?

On 14 June I took my 2005 1-litre Vauxhall Corsa to a local Vauxhall garage, as it had developed an oil leak that needed investigating. I was told the car needed a new timing chain, breather hoses and...

Why are some franchised dealerships so uninterested in selling cars?

We have been trying over the past couple of weeks to buy a car with around £12,000 in cash, but Nissan dealers and Vauxhall dealers seem singularly uninterested here in Chester. Trying to get any of them...

I bought a used Citroen C1 that was advertised as being PDI'd and serviced - but it hadn't. What can I do?

I recently bought a 58-reg Citroen C1 from a dealer for my son. It came with service history showing that a service had been done and stamped by the dealer at 10,200 miles, and according to the documents...