An accident left my car damaged but the other driver won't return my calls - now what?

I had a crash over Christmas, luckily I wasn't at fault. He hit me from behind at a roundabout, causing minor damage to my bumper. We exchanged details and agreed not to claim via insurance, but that he'll...

A drunk valet driver crashed my car - how do I claim if he won't report it to his own insurer?

My car was involved in an accident last week. It was being driven by a valet parking driver (driving towards Gatwick to meet us at the airport). My car has been written off and two other cars have been...

The driver of a car I hit is claiming personal injury - should my insurer defend against this fraudulent claim?

In 2016, I was involved in a very minor public car parking collision, accidentally reversing into a car and causing very minor damage to the third party vehicle. We exchanged details at the scene and my...

Our neighbour hit our car quite badly and won't pay for repairs - what can we do?

We just brought a new car and our old car is parked on our driveway, which we share with our neighbour. I've switched the insurance to the new car as we are selling the old one. Our neighbour has hit the...

A drunk driver wrote off my parked car but hasn't reported to his insurer - how do I claim for my losses?

My parked car was crashed into by a drink driver at night, I was at home sleeping. The police arrested him for drink driving and criminal damage and arranged the recovery. My insurance (Tesco) is third...

I had a courtesy car after an accident - why is the insurer now refusing to cover the hire car costs?

I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...

Have I been involved in a credit hire scam?

I had a car accident in early June this year. I was led down the path of an accident management company and car hire. The management company have asked me to sign a Form of Authority so their solicitor...

Daughter was involved in a no-fault accident - is a notification only or no-fault claim best?

Someone has reversed into my daughter's car while she was stationary in car park. It caused £300 of damage to her car. We have notified her insurer, who are processing it as a no-fault claim. However,...

Third party are refusing to pay out after an accident - what do I do?

I had a no fault accident and my insurance passed me onto an management company, who provided a replacement hire vehicle so I could keep working. Now third party are refusing to discharge the payment....

My daughter's car was hit by another car and we now can't contact him - how do we make him pay for the damage?

My daughter's Renault Clio was hit in the back at a roundabout exit by a Ford Ka. The Clio sustained some damage, my six year old granddaughter and her friend were very upset and crying when this happened....