Contract hire - how can I dispute an end-of-lease bill?

I returned my four year-old 89,000 mile Volvo V70 back to the dealer last week. The car was on contract hire and the assessor pointed out a small handful of minor scratches, but said none of them contravened...

How can I check if my car has Autoglym Lifeshine?

When I bought my Skoda Octavia new it was treated with Autoglym Lifeshine. When I took delivery of the vehicle I did not receive a Lifeshine warranty document. I contacted Autoglym to see if my treatment...

Poor quality crash repair - what are my rights?

My daughter is having issues with a lease company. The vehicle, a Citroen C1, was leased for 12 months and involved in an accident after just a few week. The other driver accepted full responsibility and...

Buying a new car - is paint protection worth the extra money?

I have ordered a new Mercedes-Benz GLC. I have been offered StarGard treatment for the paint and leather upholstery by the dealer for £398. Is it worth it?

Discovered rust on my Passat - what are my legal rights?

I bought a 2009 Volkswagen Passat estate from a local dealer a couple of weeks ago. However I subsequently noticed small blisters of rust on the B pillars of both the driver's and rear passenger's doors....

Jaguar XF boot lid rubbing on bumper - is this normal?

I took receipt of a new Jaguar XF three months ago. I have covered 7000 miles and have noticed the boot lid is catching on the bumper. It has rubbed through the paint. When stationery the boot lid is approximately...

Paintwork damage - what are my rights?

I bought my car new from a dealer four years ago. However, a year ago, the paintwork started bubbling on one of the doors. The dealership looked at the car, and claimed it had been resprayed - which is...

New car preparation - is it worth the extra money?

I take delivery of my new car on 1st September. An independent vehicle detailer in my area offers a new car preparation service which includes extensive polishing and the addition of protective coatings....

Should we reject our Land Rover Discovery Sport?

My sister bought a Land Rover Discover Sport two weeks ago. She went back to the dealer yesterday to have some scratches sorted out. However, when the car came back, we found that the scratches had been...

PCP agreement - WIll I be charged extra for stone chips?

I own a BMW 4 Series. Next year my PCP agreement with BMW ends and I have been warned that I will be charged for wear and tear items, such as tiny stone chips on the bonnet. Is this correct? If so, should...