How did an accident claims company get my details after my car broke down?

My car broke down (clutch problem) as I entered the M1 in Derbyshire. I let it roll to the barrier and waited there to be rescued which took only 20 minutes. I was then taken to a garage where arrangements...

Is it good practice to have a courtesy car included on my insurance policy?

I am somewhat confused by your advice to the effect that the inclusion of a courtesy car on one's insurance policy is a questionable benefit. I have just renewed my policy with Liverpool Victoria and have...

How can we dispute a £70,000 charge for a credit hire Bentley following an accident?

Rather late in the day I am writing to ask you for advice regarding the loan of a Bentley following a motorway shunt 20 months ago. We were part of a multiple collision on the motorway coming home from...

Can accident management companies be avoided following an accident?

Your excellent column in Saturday's Telegraph exposes some serious issues, exemplified by MM of Hawick (13-08-11). Can you recommend a best procedure for dealing with an incident which requires car recovery...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...

Devon help us

I write regarding the letter from MM in last Saturday's Telegraph. As an accident to my wife's car was deemed to be the fault of the other party, our claim was passed to CLAIMFAST who, amongst other...

Can you clarify whether the 'guaranteed hire car' included with my insurance is likely to cause accident management problems?

I have used Churchill for many years now, and my original policy had a 'courtesy car' included in the cost, but in recent years the term seemed to disappear from their paperwork. Upon enquiring, I was...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Here are the bodies where you can report attempts to involve you in fraudulent or spurious accident claims.

When reporting attempts to embroil people in spurious accident claims, the best bodies seem to be: By email: ICO.gsi.gov.uk . By letter to Insurance Data Base Services Limited: 6-12 Capital Drive, Linford...