If an insurance company appoints an accident management company, is the insurance company responsible for their actions?

It appears that following an accident, my insurance company may appoint an accident management service. If this happens, I would expect that the insurance company would take some responsibility for the...

Why are insurance companies now asking brokers not to contact third party accident management companies?

You may be interested to know that some insurers have started asking brokers to sign new terms of business agreements agreeing not to contact any claims management company or solicitor first (even if the...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...

These are the parties who are to blame for pushing up motor insurance premiums.

There are many parties to blame for motor insurance premium increases. In no particular order: A) Insurers, vehicle repairers, police, franchised dealers and breakdown companies who sell details of non...

Should I use the free Hyundai Accident Aftercare service in the event of an accident?

I recently bought a new Hyundai and have received documentation for the free service Hyundai Accident Aftercare, administered by Retention UK Ltd. In the event of accident or theft, I contact them first,...

Are there any hidden snags to Mazda's own accident management service?

Mazda is making a leaflet available in their dealers claiming that they will handle all aspects of insurance claims for Mazda owners if they are contacted before the insurance company. This seems an excellent...

Why is my insurance company insisting that I take an expensive hire car after an accident?

My 2009 Yaris was damaged in a doctor’s car park yesterday. The event was witnessed and the elderly disabled driver waited until I came out and gave me his insurance details, however I contacted my insurance...

Why do hire companies like Helphire push drivers to take expensive hire cars after accidents?

Your letter from ES reminded me of my own experience with Helphire. My car, a C Class Merc, the cooking version, was scraped on the nearside by a bus as it pushed into a slow moving queue when the bus...

Is my story of the write-off of my damaged Mondeo indicative of today's insurance repair and accident management industry?

I was recently hit on the rear nearside wheel of my Ford Mondeo. I notified my insurer, Lloyds TSB, who instructed me to contact Green Flag. The tow truck duly arrived after I had asked for the vehicle...

Is an accident management company behind this strange whiplash claim after I touched another car?

I write to draw your and others attention to fraudulent whiplash claims. On 14 April, in a queue of walking pace traffic, I had a sneezing fit and touched the car in front of me. No damage was sustained...