An insurer-approved repairer botched work on our vehicle - what do we do now?

My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through his insurance, but they didn't replace the lock, just...

My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer?

My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned home and got estimates for the repair, including...

I want to use a repairer that isn't insurer approved - can I do this without paying extra?

I recently damaged the front bumper on my brand new car and it needs replacing. Aviva want me to use their recommend repair centre, but they have bad reviews for their work quality. I want to use an alternative...