I bought an approved used car in 2015, is it fair that I now have to pay £400 for a waterpump replacement?

I own a 2011 Mercedes-Benz C-Class, which was bought in June 2015 as an approved used car from Mercedes Bristol with 68,000 miles on the clock. The car has been dealer maintained since new, except for...

Our approved used Skoda has suffered multiple faults since purchase - do we have to accept it back when it's repaired?

I purchased a Skoda Yeti from an authorised Skoda dealership 12 weeks ago with a full Skoda service history. However, it has been off the road, in their garage for 17 days with broken suspension springs,...

Can I reject an approved used car because it was knowingly sold to me with unresolved MoT advisories?

I bought a 2015 Skoda Yeti under Skoda’s approved used scheme. I was not shown the MoT certificate or made aware of any issues before paying for the vehicle. On handover, I saw the MoT certificate, which...

Is it worth spending more to get a manufacturer approved-used car?

My Hyundai i20 was written off recently. My insurer has offered me £3695 to find a replacement. I found one on the AA used car website from for that price, but it's not AA-approved. Can I buy it with confidence?...

A dealer sold me a car that was damaged in an accident - is this legal?

I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...

I recently bought an approved used BMW that's very faulty - what are my rights?

On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...

Can I reject my approved used car because of a coolant leak?

I bought an approved used Mercedes-Benz C-Class (2016 model) several months ago from a Mercedes-Benz main dealer. It appears the car is losing coolant which was verified by a different Mercedes-Benz dealer....

I bought a used car that wasn't fit for purpose - can I reject it for a refund?

I bought a used approved R-Class from a big Mercedes-Benz dealer around 16 months ago. The car has had a history of problems from the time I purchased it i.e. steering wheel issues and suspension problems....

The clutch on my MINI Countryman has failed after 1000 miles - is MINI liable?

We purchased an approved used 2015 MINI Countryman 1.6 petrol with 11,000 miles from a Mini dealer 12 months ago. We have driven it 1000 miles in the last 12 months (second car) and the clutch has begun...

Our newly bought approved used Honda CR-V has a faulty gearbox - is this covered by the one year warranty?

My partner bought an approved used 2011 Honda CR-V with a one year warranty less than a week ago. On four occasions it's jumped out of first gear when doing less than 10mph for a few hundred yards. Are...