Can an insurer insist that a minor scratch is recorded as an incident?

My car was inspected by an independent motor engineer in relation to an alleged incident with a parked vehicle. The minor scratches were found by me two years ago and no other vehicle or third party involved....

Can I cancel an insurance claim?

Earlier this year I came off my motorbike at a low speed causing some minor damage to my bike. Nobody else was involved. I called the insurer who determined over the phone to class the bike as a write-off...

My insurer wants two excess payments for two areas of damage?

My car was recently hit while parked and incurred damage to the rear. I was given a quote of around £1000 for a repair and I decided to make a claim through my insurer. My car was booked into the insurer's...

I own two cars on the same insurance policy - if one hits the other do we have to pay two excesses?

I own two cars, both on the same insurance policy. My wife reversed the car she drives into mine (parked) on our driveway, damaging both cars. The insurance company wants to charge me an excess on both...

How do insurance companies calculate the value of a write off?

On what basis does an insurance company calculate the payout figure of a write-off? If it decides to write off my badly accident-damaged car but I think the figure is too low, what are my options?

My insurance was cancelled but I think my black box is faulty - what can I do?

I have had my insurance cancelled for doing 90mph in a 60mph zone. However, I know for a fact I have never sped to such as speed, I have also had no pre-warning of cancellation. Nor have I had any warning...

I had a black box fitted for insurance and it damaged my car - who is liable?

A black box has been fitted to my car and they have caused faulty wiring and now the airbags/seat belts are not working. The box company have offered to pay half, my insurance company have also offered...

Our insurance company is asking for payment before they will fight fraudulent claims - is this right?

My son has received nine fraudulent car insurance claims in the last month stating that he has been involved in accidents. It would seem that his details have been sold and are being used by fraudsters...

My insurance premium has increased because of a claim that's still not been settled - what can I do?

I was hit by a third party back in September and provided dash cam evidence to all insurance companies concerned. However, the claim hasn't been settled as liability hasn't been settled despite my insurance...

I want to withdraw a claim with my insurer - will I lose my protected no claims discount?

I informed my insurer of a claim for damage which I was 100 per cent responsible for as no one else was involved. The garage I bought the car from has kindly agreed to repair the damage at a reduced cost....