Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

My son became a taxi driver but hasn't told his insurer - will he face issues because of this?

My son became a taxi driver in April last year. He has failed to advise his insurer and still has "mature student" as his occupation with them. He has just changed to a more powerful vehicle and expects...

My car insurance has gone up following a claim - how can I reduce the cost?

I was recently responsible for a low speed collision when I reversed into another vehicle - my first blameworthy incident since 1967! I have just received my insurance quotation for next year (co-op insurance...

My car is unusable because my insurer can't source a replacement window - do I have any recourse?

My Ford Ka+ suffered a broken driver's door window nearly two weeks ago, presumably at the hands of vandals. My insurer uses AutoGlass to cover glass repair and replacement, but AutoGlass tell me they...

Why is the same insurance company quoting different renewal prices on different comparison sites?

I've just been on two comparison websites to look for cheaper car insurance than my latest renewal quote. A company quotes £186 on one site and £165 on another for the same level of cover. Why is there...

Is it usual for insurers to charge extra for using a dashcam?

Is it usual for insurers to charge if you install a dashcam? I'm insured with Admiral and told them I was thinking of installing a dashcam and wondered if this would bring a discount when renewing my insurance....

I got a flat tyre on my hire car - do I declare this car hire excess claim to my own insurer?

I recently hired a car in Spain and during the rental I had a flat tyre. The rental firm charged me 125 Euros when I returned the car. Fortunately, I had taken out separate car hire excess insurance before...

If someone damages my car and their insurer pays for repairs - do I need to declare this to my own insurer?

If someone damages my car while it's in a car park (public/private) or on the public road and their insurance pays for the damage, do I need to declare this accident on my insurance renewal?

I have 12 years NCD, but my insurer only document up to nine - how do I prove my full NCD to my new insurer?

My car insurance broker, Swinton, issued me with a letter to confirm that in July last year (2016) I had 12 years of no claims. Aviva who I insured with last year only go up to nine years NCD, so that's...

Can my insurer charge me for a red light fine even though I didn't receive any points?

I got a red light fine but I went to a speed awareness course so assumed I didn't need to declare it to my insurer (Admiral). But they found out and want to charge me £320. What can I do now?