Autoguard warranties BE WARNED

Honest John Back Room » Motoring discussion
View Threaded
Fri 9 Sep 2016 15:15
Autoguard warranties BE WARNED - jasmine dhanjal

I purchased a car from a dealer who would not reduce the price as the car was coming with a Autoguard warranty. This warranty covered any repairs with the exception of faults relating to wear and tear to the vehicle. I thought I was getting a good deal. Now I booked my car in for an authorised audi dealer to repair some minor faults.

I have been informed today that my claim was rejected because the service history did not meet their long list of requirements (like the log book signed, itemised invoice, serviced whenever the car is meant to be serviced) as specified in the terms and conditions.

I would recommend anyone wishing to take out a warranty to think again. It is much more hassle than its worth. Plus you have to pay for the diagnostics report regardless if the claim is rejected or accepted.

I have wasted days over first sending it to halfords only to be told to take this to an audi specialist, and now running around on buses whilst my car is with the audi specialists.

I would definitely not recommend Autoguard.

Best wishes

Jasmine

Reply | Report as offensive | Link
Fri 9 Sep 2016 15:23
Autoguard warranties BE WARNED - RobJP

If the garage sold you an unsuitable warranty - due to the previous history of the car not being complete - then you have comeback against them for that.

However, if the problem is that YOU have not carried out and kept adequate paperwork on servicing the car since you bought it, then it is YOUR fault.

Reply | Report as offensive | Link
Fri 9 Sep 2016 16:01
Autoguard warranties BE WARNED - RaineMan

it's hard to comment as there is no real detail given by OP. More information with dates would help...

Reply | Report as offensive | Link
Fri 9 Sep 2016 21:40
Autoguard warranties BE WARNED - Cyd

Aftermarket warranties of all flavours are barely worth the paper they're written on. I wouldn't even wipe my a*** with one.

Reply | Report as offensive | Link
Fri 9 Sep 2016 21:53
Autoguard warranties BE WARNED - gordonbennet

Don't mince your words Cyd, tell them how you really feel, you speak for me too by the way..:-)

Reply | Report as offensive | Link
Fri 9 Sep 2016 22:43
Autoguard warranties BE WARNED - Wackyracer

Aftermarket warranties of all flavours are barely worth the paper they're written on. I wouldn't even wipe my a*** with one.

Exactly this.

Reply | Report as offensive | Link
Fri 9 Sep 2016 22:09
Autoguard warranties BE WARNED - alan1302

I have been informed today that my claim was rejected because the service history did not meet their long list of requirements (like the log book signed, itemised invoice, serviced whenever the car is meant to be serviced) as specified in the terms and conditions.

Would you expect them to take your word for any servicing done?

Reply | Report as offensive | Link
Sat 10 Sep 2016 00:40
Autoguard warranties BE WARNED - Avant

I don't think it's fair to generalise and say that all after-market warranties are rubbish. BUT it's vital (as with any form of warranty) to look very carefully at the conditions and exclusions, not least the maximum amount allowed for any one claim.

You might well then conclude that the warranty isn't worth taking out - as you say, Jasmine, more hassle than it's worth. In your particular case, though, I'm not sure that Autoguard are being unreasonable. If a claim is made for a problem which might have ben avoided if the car had been regularly serviced, they are going to need proof that the servicing was done on time and by an authorised garage.

Reply | Report as offensive | Link
Mon 12 Sep 2016 13:36
Autoguard warranties BE WARNED - The Gingerous One

I think most warranties are a bet really aren't they ?

My bet was : "I bet the car will cost me less than the warranty cost in repairs during the duration of the warranty" and so for that reason I didn't renew the warranty on my XF when it expired.

But like these warranties, they all expect the car to be serviced to manufacturers schedules by an approved 'service centre' at the very least and won't pay out otherwise.

When buying my XF I looked at one that hadn't been serviced to JLR's recommended service intervals.

Although it was apparently offered under the 'Jaguar Approved used scheme' I just walked away; any problems with it and the warranty co. would just reject the claim with "Not serviced to manufacturers' recommended intervals".

Reply | Report as offensive | Link
Mon 12 Sep 2016 14:38
Autoguard warranties BE WARNED - Gibbo_Wirral

There's a garage near me doing the same - selling cars with a full year's autoguard warranty. They won't take off the warranty or reduce the price as a result.

Loads of bad stories online about Autoguard, mainly because they use the old "wear and tear of an old car" argument.

Reply | Report as offensive | Link
Mon 12 Sep 2016 17:07
Autoguard warranties BE WARNED - Wackyracer

Too many 'dodgy' dealers sell cars with third party warranties trying to exonorate themselves from their responsibilities.

All these third party warranties have a get out clause written in that they can use to get out of paying. A quick example is my parents buying a sofa and chairs with a third party warranty that covered 'everything' including accidental damage. When the arm on the chair got torn (accidentally) they tried to claim on this wonderful warranty to be told, the chair arms material was delaminating and the warranty does not cover poor quality materials used during manufacture. They are all the same, they offer the world and actually give nothing should you ever need to claim. BTW the Sofa Warranty was £250, the cost to pay for the chair arm to be fixed by an upholsterer - £30.

Reply | Report as offensive | Link
Tue 16 May 2017 16:10
Autoguard warranties BE WARNED - RDAWL

However, if the problem is that YOU have not carried out and kept adequate paperwork on servicing the car since you bought it, then it is YOUR fault.

This is true, servicing is required to keep most warranties valid, and can be done at any VAT registered garage - not necessarily a main dealer. Remember to keep the Invoice or get the service book stamped.

You also failed to mention the previous claim you made was paid in full.

Reply | Report as offensive | Link
Tue 16 May 2017 17:26
Autoguard warranties BE WARNED - sajid

i bought my honda civic in 2014 it had a full honda warranty, 12 months, as it was a used honda from a franchised dealer.

I claimed on the warranty for broken door trim, squeeky clutch and door handle coming out,

which honda honoured.

I also has the air conditoner relay replaced under warranty as that was faulty, after the 12 months i extended the aftercare warranty from honda which covers mechanical and electrical items excluding wear and tear items.

previously i had two honda jazzes both from the dealer used and both of them after i extended the warranty had the abs modualtor failing, this was covered under the warranty.

i have have a service plan from honda and have it serviced from the dealer.

Reply | Report as offensive | Link
Wed 17 May 2017 11:00
Autoguard warranties BE WARNED - Terry W

These warranties are always on average going to be more expensive than paying for repairs yourself, if for no other reason than the price paid needs to cover the warranty companies overheads, marketing, profit and administration.

There is the added risk that they may deny a claim because of the small print anyway.

The only possible benefit is in avoiding a rare "catastophic" bill - new engine, gearbox etc which may cost an uaffordable £2k+. Otherwise you would typically be far better off putting the £250 - 500 a year that the warranty would cost into a separate bank account.

In 3 - 5 years you would have sufficient accumulated to cover most claims anyway - and in the absense of claims a down payment on a new car.

Reply | Report as offensive | Link
Tue 11 Jul 2017 13:12
Autoguard warranties BE WARNED - RDAWL

Servicing is required to keep most warranties valid, and can be done at any VAT registered garage - not necessarily a main dealer. Remember to keep the Invoice or get the service book stamped.

You also failed to mention the previous claim you made was paid in full.

Reply | Report as offensive | Link