Banks - Treating Customers Fairly - Right!

Honest John Back Room » General discussion ( non motoring )
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Sun 10 Jun 2018 12:44
Banks - Treating Customers Fairly - Right! - James2018

The Mrs and I are moving home and we will need a £150k mortgage.

We meet all the critera and the loan is easily affordable.

The high steet bank offers two rates for the deal we are looking at. Say 1.80% with a £999 fee or 1.82% with no fee. The mortgage is to be for 10 years. Everything else is equal.

The person we were dealing with insisted the deal with the £999 fee is the one to go for and would not understand that the higher percentage rate is going to be cheaper for us in the long run i.e. £150,000 x 0.02% x 10 years = £300 so £699 cheaper!

This sort of thing makes me want to move my custom elsewhere, but the bank actually has a good deal so might end up sticking with them - but why do they try and take us for idiots!

If I took the loan with the fee would I have a valid mis-selling claim later on ;-)

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Sun 10 Jun 2018 12:56
Banks - Treating Customers Fairly - Right! - Palcouk

The deal with the £999 fee probably earns him a commission. (Which under rhe rules must be shown)

You are no longer dealing with staff that do anything more than tick boxes

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Mon 11 Jun 2018 15:21
Banks - Treating Customers Fairly - Right! - ZackRivers

"The deal with the £999 fee probably earns him a commission."

Man, you just can't trust anyone these days.

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Mon 11 Jun 2018 23:06
Banks - Treating Customers Fairly - Right! - Leif

"The deal with the £999 fee probably earns him a commission."

Man, you just can't trust anyone these days.

It is worrying when you can’t trust a salesperson isn’t it.

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Mon 11 Jun 2018 18:48
Banks - Treating Customers Fairly - Right! - concrete

Reminds me of the late, great Sir Terry Wogans story. He wanted a £15 gift voucher from a well known store to give as a present. He asked the assistant and was told she did not have a £15 gift voucher, only £10 or £20 ones. He tought £10 was a bit mean so asked for the £20. At this point she said they had actually run out of £20 gift vouchers but could give him 2 x £10 or 4 x £5 vouchers. He smiled and said 'Just give one ten and one five please'

She did this, all the time a strange look on her face. She was grappling with the fact he got his £15 in gift vouchers but was not entirely certain how this had happened. And these people breed!!!!

Cheers Concrete

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Mon 11 Jun 2018 19:15
Banks - Treating Customers Fairly - Right! - Engineer Andy

I had to laugh at that. I think I've been dealing with similar idiots from my local council and their sub-contractors who (allegedly) empty our bins.

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Wed 13 Jun 2018 11:32
Banks - Treating Customers Fairly - Right! - ZackRivers

She did this, all the time a strange look on her face. She was grappling with the fact he got his £15 in gift vouchers but was not entirely certain how this had happened. And these people breed!!!!

Cheers Concrete

There are many of them, nowadays. Hoping to make an easy score out of unsuspecting customers. Better be wise whenever making a purchase or bargain.

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Wed 13 Jun 2018 14:09
Banks - Treating Customers Fairly - Right! - alan1302

She did this, all the time a strange look on her face. She was grappling with the fact he got his £15 in gift vouchers but was not entirely certain how this had happened. And these people breed!!!!

Cheers Concrete

There are many of them, nowadays. Hoping to make an easy score out of unsuspecting customers. Better be wise whenever making a purchase or bargain.

They were not trying to make a score though - they could not undertsand how they could do a £15 voucher with only £10 and £5 ones avaialble.

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Wed 4 Jul 2018 01:11
Banks - Treating Customers Fairly - Right! - FP

Do tell us why we in the UK might be interested in this, and do enlighten us as to how your fascinating post relates to the thread.

(Spam deleted that led to this comment.)

Edited by Avant on 05/07/2018 at 22:15

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