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Here is brief story. Both cars were bought after warranty.
First Mazda 6, bought it from trade dealer with 68k miles on clock. The car was 3 years old. I didn't service at Mazda dealer but done service regularly and I always care and look after my cars.
At 90k during driving on motorway back home I started hearing knocking noise under bonnet. Pull over, been towed home. Next day I went to local mechanic they took oil cover off- lots of metal bits in oil, "smog" ( oil suction blocked) means common problem with those engine 2.0 diesel and sounded like rod bearing.I was hit with quote for new engine!!! 4-5k pounds
I was shocked!!!!!
Decided to part exchange with Toyota Celica as I needed reliable car quick. Toyota offered 1k pounds so I lost about 3 thousand pounds!
After few years with trouble free Celica I had to buy family car. I thought I will give a try with Mazda again so in october 2013 I bought Cx7 2.2 diesel 2010 with 55k on clock from trade dealer. This car has good service history although was serviced every year but sometimes past 12.5k service schedule. Had 3 services done before I bought it: 07/04/2011 -13k miles,02/04/2012-30k miles, 29/01/2013 -45k miles. Two of them with Mazda dealer.
After purchase I went to Mazda dealer in Tamworth for service and good check up. I asked them to check timing chain and they said its fine. I drove for Christmas to Poland and all was good but there was one think I wasn’t sure about… Mazda put castrol magnatec oil instead dexelia dpf. I already knew about customer problems with dpf engines. I rung Mazda garage in Poland and they advised me to come and change it. So I went and after 20 min I been told that timing chain needs to be change!! From driving 1200 miles??? I wrote letter to Mazda customer service in UK about problem I got as well as RECAL for those engines with same problems. Mazda refused to cover the cost of 700 pounds and reason for that is the services weren’t done on time! It shouldn’t matter as this is ENGINE FAULT and mazda should cover it! Decided to go ahead and After paying 700 pounds I went back to Mazda Tamworth and hit them with bill and complain that they didn’t check properly my car. Mazda gave me 120 pounds back!! Joke!!!
I continued servicing my car in Poland at local Mazda dealer. Everything was fine for 10k miles until few days ago.
I was driving back from work on motorway and started hearing noise in engine, Sounded the same like in my old Mazda 6. I couldn’t believe it! I went to Mazda Tamworth and been told that is rod bearing and needs half an engine replaced!!!!! Quote 4,5-5k pounds!!! I asked mazda manager to speak to Mazda customer service to cover it as Its engine fault and since I bout it Id did service at Mazda dealer. MAZDA refused!!! I couldn't believe!! Why I'm bothering to pay more for dealer service as I get nothing back!!!
I got some quote from independent garages in Poland to get engine rebuild (if its not damaged completely) and they said could cost up to 1,5k pounds if of course engine still could be repaired. I I decided to ship my car to Poland at cost of 350 pounds.
I understand that this thread is about cars under warranty but I think people should be aware about how bad those engines are!
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