Computer Related Questions. Volume 1 - Honestjohn

***** Thread Closed. Please See Volume 2 for much of the same *****

www.honestjohn.co.uk/forum/post/index.htm?t=19604

This is a new thread to allow systems problems, bugs, viruses, etc. to be discussed in a single thread in the discussion forum rather than be hidden in the \"I have a question\" threads.

I\'ll kick off with some problems I have acquired over the last week.

Connected to www.honestjohn.co.uk , Instead of live pop-ups in the left-hand corner I get an empty pop-up entitled \"about blank:windows explorer\". I also get it instead of the processing payment window when I\'m trying to pay a bill on the PC via a \"secure\" connection.

As well as that if I ever try to print anything direct from the internet I get a scripting error warning.

And on top of that, Norton Antivirus is very slow to open, but then works properly once it does.

Have tried switching my pop-up killer off. Makes no difference. I do not seem to have any other problems. And these only affect the PC on Windows 98, not the Mac on OSX.

Anyone know the cause and how to fix it?

HJ

----------------------------------------------------------------

A list of previous volumes can be found here:-
www.honestjohn.co.uk/forum/post/index.htm?t=20892

The Systems Problems Thread 1 - Godfrey H {P}
HJ,Ok I'll have a go. I think the first thing to do is check to see if you have a trojan on your PC. I take it you are running a good firewall and you are up to date with all the Microsoft security patches?
Go to this URL and download Spybot Search & destroy:
www.safer-networking.org/index.php?page=spybotsd

Install it, and before you run it update the database.

Also go to this URL and get AdAware:
www.lavasoft.de/support/download/#free

Again install it, update it and run it.

Feel free to get back to me by email if you are still having problems.
regards
Godfrey H
The Systems Problems Thread 1 - Honestjohn
Many thanks, Godfrey H. Downloaded Spybot and swept the system with it. Found all sorts of things, but did not cure the problems above. If I try to print anything from the internet I still get the Script Error message "incompatible version of the RPC stub", whatever that means. And I still get the "about blank" Internet Explorer window, which stops me paying bills via the PC. And I still get junk pop up mail which my pop up killer doesn't kill. But at least Norton Antivirus now loads up a bit quicker.

Will try your other suggestion later.

HJ

The Systems Problems Thread 1 - expat
When troubleshooting your PC it is a good idea to try to isolate the problem. In this case the problem may be in the Web browser, or it may be an operating system glitch, or it could even be a couple of different problems showing up together. To test whether it is the web browser try downloading a different browser. I would suggest Mozilla or Mozilla Firebird. I currently use Mozilla Firebird 0.7. It is beta software but has given me no problems. It also has worked much better than IE6 which did give me problems previously.

Another thing which you have probably already tried is to see if the problem printing from the Internet is solely with the Internet or whether you have problems printing from other programs. You should go to Settings , Printers, right click on the printer name and select Properties. This will allow you to try printing a test page.

Thanks for running such an excellent web site. It is on my daily visit list.
The Systems Problems Thread 1 - Godfrey H {P}
Ok, HJ as Spybot found a lot it sounds like you may have the browser "drive-by" (motoring reference tehe) hijack problem.
Go to this URL and download CWshredder and HijackThis.
Run CWshredder for now and I will think about "incompatible version of the RPC stub".

GH
The Systems Problems Thread 1 - Godfrey H {P}
Oops! left out the URL : www.spywareinfo.com/~merijn/downloads.html
The Systems Problems Thread 1 - Godfrey H {P}
Ok the incompatible version of the RPC stub is described here tinyurl.com/yu7lt
But run the CWshredder program first.

GH
The Systems Problems Thread 1 - Honestjohn
Okay, Back to Godfrey. Many thanks again. Ran the CW Shredder. But was scared by what HijackThis brought up because I did not know what to delete, so deleted nothing. Uploaded the mcrepair.exe file to my desktop but how do I run it? Every time I try it simply reinstalls itself again.

HJ
The Systems Problems Thread 1 - Godfrey H {P}
Hi HJ could you cut and paste the HijackThis log and email it to me please and I will look at it? From the HijackThis main window could you do the following:
1. Click on config
2. Click on Misc Tools on the next window
3. Clck on generate start-up list

Cut and paste and also email me Start-up list log.

I'll get back to you on the rpc and the blank box problem.
The Systems Problems Thread 1 - Honestjohn
Many thanks, Godfrey. Somehow I have actually managed to do this.

HJ
The Systems Problems Thread 1 - wemyss
HJ, After a live update from NAV about 10 days ago I have had similar problems with it. Now when starting up the computer the programme doesnt appear on the taskbar immediately as it used too but takes a few minutes. Also found I now have to disable NAV firewall to get a live update otherwise it freezes while attempting it.
I have put it down to something Norton downloaded.
The Systems Problems Thread 1 - Godfrey H {P}
I would be very wary about disabling a firewall. Did you contact Norton support?

I have found a friendlier explanation of how to fix the RPC stub problem: www.mvps.org/inetexplorer/answers_5.htm#rpc
The Systems Problems Thread 1 - wemyss
Godfrey, No I haven't yet contacted Norton but will do so shortly. As it happened after I had downloaded the latest definitons I assumed righly or not that on their next update it would resolve itself but it hasnt.
Funnily enough last night on a live update done automatically the Norton firewall popup came up to ask whether to allow Symantec to access my computer. I said yes of course and then checked the firewall to see why it should ask. Symantec is not blocked so no explanation really.
The Systems Problems Thread 1 - Honestjohn
Thanks, Alvin. Even though Nortpon had been downloading regular updates, when I went to Live Update it had a lot more for me. Uploaded everything. Re-booted. But the \"About blank Internet Explorer\" and the script error 228 problem remain. Can anyone tell me how to run the mcrepair.exe file from the desktop? Many thanks.

HJ
The Systems Problems Thread 1 - Martin Devon
HJ,Ok I'll have a go. I think the first thing to
do is check to see if you have a trojan on
your PC. I take it you are running a good firewall
and you are up to date with all the Microsoft security
patches?
Go to this URL and download Spybot Search & destroy:
www.safer-networking.org/index.php?page=spybotsd
Install it, and before you run it update the database.
Also go to this URL and get AdAware:
www.lavasoft.de/support/download/#free
Again install it, update it and run it.
Feel free to get back to me by email if you
are still having problems.
regards
Godfrey H

Godfrey,

Sorry to be thick, but what do you mean, "and before you run it update the database."

regards
The Systems Problems Thread 1 - Godfrey H {P}
Martin, like all anti-virus and trojan hunter software Sbybot has a database with the definitions of the nasties in it. The nasties are multiplying all the time so the initial download won't be up to date. I could have put it better and said before you use the scan option use the get updates option first.

GH
The Systems Problems Thread 1 - Martin Devon
Martin, like all anti-virus and trojan hunter software Sbybot has a
database with the definitions of the nasties in it. The nasties
are multiplying all the time so the initial download won't be
up to date. I could have put it better and said
before you use the scan option use the get updates option
first.
GH

Very Many Thanks. Computer dependant...Computer illiterate!!

Regards.
Blank window problem - Godfrey H {P}
HJ have a look at: www.mvps.org/inetexplorer/answers2.htm#blank_windo...s

But do the other things first!
Blank window problem - Citroënian {P}
Godfrey,

Top marks for the detective work and solutions. Hope it sorts out HJ's problems.

Good karma!

Lee.
--
Lee
MINI adventure in progress
Blank window problem - Hugo {P}
Moving on from the Top Tip provided by No Dosh on pop up messages appearing;

As ND says it is a windows setting that allows this to happen, I am running windows XP, and found the route a little different to NDs suggested route.

I tackled this in the following way:

Clisck on the START button and click RUN

Type in "services.msc" and then click OK

You are then presented with a menu, scroll doen and click on "Messenger" You will see it has a status as "Started" This is what you want to change.

Double click on this and you will be presented with a menu

Click on GENERAL then click on STOP.

At this point I did do something else as well but I cannot remember what it was. All I know is that the APPLY button became active and I clicked on this. The result is that my messanger is now stopped. I think I went into one of the other tabs on the messanger menu and changed it from there as well.

When you close down the menu, you will see messanger on the list WITHOUT the STARTED statement under the STATUS column.

Reboot your machine and kiss goodbye to all thoes pop ups.

Again, thanks to ND who steered me in the right direction (despite the fact that he hates Discos! - We can't all be perfect :) )

Hugo

"Forever indebted to the experience of others - yes OK, including you ND!"
The Systems Problems Thread 1 - Dalglish
>>>> Connected to www.honestjohn.co.uk , Instead of live pop-ups in the left-hand
corner I get an empty pop-up entitled "about blank:windows explorer". I
also get it instead of the processing payment window when I'm
trying to pay a bill on the PC via a "secure"
connection.
As well as that if I ever try to print anything
direct from the internet I get a scripting error warning.


HJ:

1. which version of IE are you using: ie5, 5.5 or 6.0sp1 ?

2. re your lost file. click start, find, files or folders and type in name of file. this should bring up the exe file. double click on it to install repair.

3. re your other problems. it seems to me your browser or firewall settings for privacy and/or security could have some or all of the following items disabled -
* ActiveX scripts
* Java & VB scripts
* Java applets

these are found in IE under tools/internetoptions/ and are also found in your firewall (location depends on firewall).
RPC stub problem - Godfrey H {P}
To run the mcrepair fix just click on it. This fix ONLY applies if you have Microsoft Office 2000 or an office 2000 component on your system.
RPC stub problem - Honestjohn
Thanks again, Godfrey. In that case I have run it. And it should have worked if it was going to because I am running Word 2000. But it hasn\'t fixed the problem. So maybe down to something in the HijackThis lists I sent you. Many thanks for all your time.

HJ
RPC stub problem - Dalglish
HJ:
i will quote from just one of many other people who had the same problem, and how they fixed theirs.

Problem:

Internet Explorer Script Error - help! posted by Rita on October 12, 2002 at 1:01 pm:
Line:228
Char:1
Error:Incompatable version of the RPC stub.
Code:0
URL:res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preveiw.dlg
This is the error message i get when trying to print on the IE6 or Outlook Express---I am using Win98 (not SE )
I can print if i highlight then Point & copy go to Word pad & paste it in !!!


solution:

posted by Leon Soski on May 23, 2003 at 9:44 pm:
I started getting this particular error message after trying to get rid of another one. This is what I did today and it seems to be working:
1. Go to control panel and add/remove programs
2. Choose to uninstall your internet explorer. Another window will come up and give you three options. Choose the one that says to restore the previous one. It sent me back to explorer 5. Follow the directions to restart.
3. After restarting check to see if you can print or whatever problem you had is still there. If your problem is gone go back to microsoft.com and install the explorer 6 (or whichever you wanted).



in other words, you need to repair or unistall/re-install IE6 sp1 plus the latest cumulative patch.





RPC stub problem - Godfrey H {P}
HJ can you go to this URL please:
office.microsoft.com/officeupdate/default.aspx?CTT...3

Under Office Update and Click check for updates.
I haven't received your HijackThis logs as yet
RPC stub problem - Godfrey H {P}
Tough one this can you also download and install this script update at:
tinyurl.com/7zh0
RPC stub problem - Godfrey H {P}
OK classic Microsoft drop off you neeed the older version of
dispex.dll
Tough one this can you also download and install this script update at:
tinyurl.com/7zh0

When it says do you want to replace dispex.dll with an older version click yes.
The Systems Problems Thread 1 - Honestjohn
Huge thanks, Dalglish. That worked. Everything back to normal.

HJ
The Systems Problems Thread 1 - Honestjohn
Many thanks, Godfrey. Dalglish\'s solution worked. You should have received my e-mail because I\'ve had no notification that the mail failed. I e-mailed to the address that comes up in your backroom profile.

HJ
The Systems Problems Thread 1 - Godfrey H {P}
Bit worrying didn't get your email. Re-installing IE would also install an older version of dispex.dll. Not easy to find beacause MS aren't putting their hands up. Glad all is now OK.
I'm off now to send myself an email.
Simple one (I hope) - PhilW
Why do I almost invariably get the message "Done but with errors on page" in the bottom left corner when I am on the HJ pages? Well, except now of course! Doesn't seem to make any difference by the way!
Phil
Simple one (I hope) - Godfrey H {P}
Ignore it Phil unless sites stop working. Minor website coding problems can give you this message. If you have certain security filtering software installed you will also get this message. Nothing to worry about.
Simple one (I hope) - PhilW
Thanks G - I wondered whether it might be Spybot, Adaware etc. Naturally since I asked the Q the message has not reappeared!
The Systems Problems Thread 1 - Dalglish
Huge thanks, Dalglish. That worked. Everything back to normal.
HJ


you are welcome hj.
i will pass on the thanks to my uncle.
he has an even better memory than my dad's photo memory!!
my uncle came up with the answer.
The Systems Problems Thread 1 - frostbite
I'm sure everyone in this thread will be overjoyed to hear that an announcement regarding Bill Gates' forthcoming knighthood is going to be made tomorrow!
The Systems Problems Thread 1 - teabelly
Us linux & mac users can but dream that the sword slips ;-)
teabelly
The Systems Problems Thread 1 - Baskerville
I quite agree, but imagine the cult of the blessed martyr. It could be worse than the living saint: all those Windows machines following the virtual cortege in zombie deference, controlled by a thirteen year-old hacker in Ohio. It would ruin our Internet for a few days, that's for sure.
The Systems Problems Thread 1 - Peter D
goto Annoyances.org as ask your question there. Select your operating system search for any similair probs and if no luck ask your question clearly. Regards Peter
HJ problem Update - Godfrey H {P}
Thanks everyone HJ's problem is now fixed. Just a bit of tidying up to do. Dalglish got the same fix as me by a different route


GH
Mydoom virus... - arnold2
Just a quick note to all those souls who, unfortunately, aren't running Mac OS X or Linux ..... ANOTHER Windoze virus !


Mydoom virus
=============


DAMAGE CAUSED
=============

In addition to sending itself on from an infected computer to any email address it can find, the worm "listens" to the internet whenever you are online, exposing your computer to remote control by the creators of the virus. This means that further unknown damage may be caused. In addition, between 1 February and 12 February only the virus will seek to attack a particular website, and so you may find internet access slow during that period because of the automatic activity it will be doing.


WHAT TO LOOK FOR
================

The virus arrives in an email with a spoofed "sent from" address, varying subject messages, different text in the body of the email, and attachments of varying names too! However, the attachment is always about 22kb in size. The virus is therefore very difficult to detect, and our advice is to MANUALLY update anti-virus software immediately.


ACTION TO TAKE
==============

Users of Norton's anti-virus should double-click the yellow shield icon that is displayed in the bottom right hand corner of the screen, near the clock. The "Symantec anti-virus" screen will be displayed. The date of the virus definition file should be 26/01/2004. If not, click the "Live update" button. The program should then connect to the Internet and obtain recent updates. If it does not appear to do anything, go to a webpage using internet explorer, and then click the Live update button again.

Users of other anti-virus software should update as per the manufacturer's instructions.


SYMPTOMS OF INFECTION
=====================

The Notepad program starts automatically, and displays nonsense characters. There will also be high modem usage for a period, as the virus emails itself on to everyone you know.

ACTION IF INFECTED
==================

Do not turn computer off. This causes a further component to be installed.

Update anti-virus software as above, and scan computer.
Nightmare on the net - Honestjohn
Thanx Arnold.

It's been a nightmare this morning.

Worst e-bombing I've ever had. Over 1,000.

Fortunately Symantic live update live-updated before the s*** hit.

But I've had to re-set a few things in order to cope.


HJ
Nightmare on the net - DavidHM
I had this one too and I am currently infected. McAfee didn't stop it although I haven't got the latest updates installed - yet. It does seem to be stopping at least some of the attempts to send mails though.

us.mcafee.com/virusInfo/default.asp?id=mydoom gives removal instructions.

The reason I'm sharing this is that I too have had a message apparently from HJ which was infected so maybe, just maybe, HJ isn't as clean as he'd hope. Neither, for that matter am I.
Nightmare on the net - teabelly
The address in the from line your email package displays probably isn't the person that is infected. You need to set your email package to view full headers and in the headers section there will be another from line with a machine name and a HELO= blah. The HELO can be faked but I don't think the Received : blah can be. The From address which doesn't match the retun path address is the likely source of the problem.
teabelly
Nightmare on the net - arnold2
Of course, that's the problem with these e-mail viruses ... they send out loads of new e-mails, hence overloading e-mail servers, whatever OS they're running !

Nightmare on the net - DavidHM
Hmmm... okay, I may be clean now. I ran the update at the link I gave and it wouldn't delete the file until I edited the registry as my link suggests and it seems to be okay at the moment.

Day off work and this happens... had I been in work I wouldn't have had the access permissions to do the damage and would probably have read or heard about it before I got home too.
Nightmare on the net - Honestjohn
I never sent DavidHM anything, so obviously some ****head has targeted me to try to **** me up. If I find out who it is I will **** the b******.

HJ
Nightmare on the net - Ford Dagenham
Hello.

Hj what has happened.

Martin Winters.
Nightmare on the net - malteser
Panda AV has also updated, if you use the daily auto-update feature. They have removal tools if your PC is infected.
A lesson to (a) Use a good AV with DAILY updates and (2)make sure you either update manually every day or set to auto update.
Nightmare on the net - DavidHM
Obviously the mail was deleted without being examined too closely. I could have read the header information but decided not to bother.

It is possible that someone else with me and the letters@honestjohn.co.uk address in their address book is also infected and the virus has chosen to pick up on that address to spoof the sender but not all viruses do that. After all, who would you trust more if a little bit naïve - your brother, or some random address from a friend's address book?

Don't ask me why I opened the virus - I know it's wrong and I know what to do to avoid it. I just idiotically chose not to.

HJ - It's highly unlikely that anyone chose your address to set you up. If your system is clean now, then it is almost certainly a fellow backroomer or moderator who sent the virus to me.
Nightmare on the net - Honestjohn
Thing is I'm getting literally thousands of e-mails returned by servers (because they contain viruses) that I never sent.

HJ
Nightmare on the net - Baskerville
OK, here's what's happening. Someone with your email address stored in their address book on a vulnerable Windows machine has picked up the virus. The virus looks through that user's address book and sends out messages to people listed in it. But it inserts random addresses from the address book in the "reply to" line. Therefore, when/if an email fails the mail server bounces the message back to the address in the "reply to" line, which in these cases is you. You personally haven't sent the messages, but an infected Windows machine is sending them as if they came from you. I'm also getting these bounced messages and it is absolutely impossible that my machine is infected by this virus. Just delete them and use your Mac instead.

Ignorant and/or stupid people with badly set up machines and poor quality software are being exploited by the people who write these things and making life difficult for the rest of us.
Nightmare on the net - Dwight Van Driver
Chris

I was advised to enter the first address in the address book as
AAAAAAAAAAAAAAAAAA. This is supposed to stop anybody/thing reading and obtaining addresses further on.

Is this correct?

DVD
Nightmare on the net - Baskerville
That used to work against certain specific threats, but not any more. It didn't take long for the virus writers to get past that. Best thing is just to not open any attachments--check independently with the sender to see if they sent an attachment--keep your system patched and keep your AV and firewall software up to date. Using a mail program other than Outlook or Outlook Express is also a good idea as address book locations and formats vary. Try Eudora or Mozilla Thunderbird.

More drastic is changing your operating system. I've recently been looking at Lindows and Xandros, Linux-based operating systems, and I am impressed. Xandros will cost you $89 but it does include software to allow you to run Word, Dreamweaver and other Windows progams in Linux. Lindows installed and configured everything in about half an hour. Xandros is apparently even quicker but I haven't tried it yet. I recommend getting the boxed sets of these rather than downloading, because the manuals are useful.

Having said that the main problem with Windows is the way people use it--it is full of holes, but holes can be plugged if you're careful.
Nightmare on the net - eMBe {P}
Having said that the main problem with Windows is the way
people use it--it is full of holes, but holes can be
plugged if you're careful.


Ditto. I have agreed with ChrisR in the past on this point. Simple housekeeping and security measures will prevent most problems.

Despite having only ever using Windows, I have never yet been infected by an e-mail virus. And I get maybe 1 or 2 spam e-mails in a month, 8 max in a year. The only virus I had was a simple bios attack, way back in the nineties, from an infected floppy diskette.
Nightmare on the net - Union Jack
VMT to HJ for starting this very useful thread, born of desperation but already most useful, and to Arnold2 for alerting us in such detail to this new nasty.

Before reading Arnold's wise words, I received two messages today with attachments (which were "greyed-out" by existing antivirus software) which, for interest, were described under the "paperclip" as "message.zip" and "body.zip" and 22.7KB and 22.6KB respectively - just like Arnold said - plus a virus warning message regarding a Japanese language email from Sony which has been deleted because it too has a "body.zip" attachment (size unknown).

AVG Grisoft and Ad-aware users please note that both have issued updates today so do what Arnold says - without delay!

With renewed thanks.

Jack
Nightmare on the net - Peter D
With quite a lot of email sporned viruses they use your address book to transmit out of your machine but fail if the email address is invalid. So enter an email adress of !000 and description of Suspect Virus. !000 is always at the top of your email list so fails to let the virus spead at the first hurdle. Regards Peter
Nightmare on the net - smokie
I suffer from lots of spam emails which don't bother me in the least. However, I am curious to know why, after a paragraph offering me their service, there often follows a long paragraph of gobbledegook - here's an example:

"dizygotic cuttoe eightangled bind bog bean venlo veale . clipped conkers amugis dispatchbearing antioxygenation blastocoele adz eye armored woolsey's ziggy capital gain azotemia aqualunger bisexualism faipule durometres boneidle blanket ballot blood mole air letter blush rose flowerlessness zuniga cablelaid. chess opening duikers corsned acylate. dimsighted enhypostatises banshees allred afara uroceridae big business architraves commendingly blazons dishumanize commutativity electrolysises fillipeen amyosthenia dispersedly brain box centrolinead. zulus flossed bailiwicks chinook faintful confirming acetaminophen atazir animalizing drias acarpous backstroking curling machine who bedeck featherer angiocardiography fancy-feeding daytide empty-headed dakoits dolefuls birdland weissert creosotes beaned existentialistically foreteach enarbour abrogator bestrapped curve anther car wheel batmen cart horse antisyphons clattery fashions bestness chickening alienabilities extracellular deep-pitched finfold theory colaphize chalkeating fire beater amarettos copperalloyed cageman enlivener browless dissensualises widmaier bivalve blindnesses carabins cetera blood sugar bed hinge creta baubling disseminates woller fairspokenness fiery-eyed dazedness extrapolate content word complutensian didies alniviridol formability conspicuousness fishskin belly button felanders. bookleaf trachea"

What's that all about then?

The Register had it's own take on the origins of these items - see www.theregister.co.uk/content/28/34840.html


Nightmare on the net - Welliesorter
To the best of my knowledge this random junk text is just to confuse spam filters. I've noticed a lot of it gets past the Brightmail filtering used by my ISP. The same applies to odd1y sp£1t, s p a c e d or p`uncuated words.

(By the way, I originally put a Euro symbol in the above but the rest of the sentence got ignored when I previewed it. I wonder if there's any automatic Euro filtering on the site!)
Nightmare on the net - Baskerville
Doesn't work. Used to work in some cases. Doesn't any more. This current one even checks your browser cache for likely-looking email-alike addresses. Outlook and Outlook Express are Typhoid Mary and her sickly younger sister. Use another mail client and don't ever ever open an attachment unless you have verified its origin.
Laptop Password - PhilW
Thanks for warnings above - just updated my virus checker and scanned - no virus! (yet)
Changing tack and hoping this is right place to ask Q. My wife has just had a laptop passed to her at work but the person who passed it on left and went to work in Korea(?)The laptop demands a password when switched on but no-one knows it and the previous user seems to be uncontactable. Is there a (simple!) way of bypassing this problem password? Seems a pity if not since the laptop is only about a year old.
The "workplace " is a school and the "IT specialist" doesn't seem to know much -to the extent that he did know the password but didn't write it down (!) and has forgotten it!!
Education, education, education!
Thanks
Phil
Laptop Password - Welliesorter
If it's a power-on password (one you get before the PC even boots) you might find that the manual tells you how to override this. If you don't have the manual, have a look on the manufacturer's web site: these are usually available to download.

With desktop PCs it's normally a matter of fiddling with a jumper on the motherboard but I've never needed to do this on a laptop.
Laptop Password - Baskerville
Presumably this is a password set in the BIOS settings: your tech person should have password protected the BIOS settings in the first place so a user couldn't set this boot up password... Rather than fiddle around with jumpers I prefer to take out the battery for a minute or so--this is the tiny battery on the motherboard, not the main laptop battery. It's possible that one of the removable plates on the bottom of the laptop conceals this, but otherwise it's a dismantling job--may not be too onerous, but do earth yourself.
Laptop Password - smokie
This could also be a product like Safeboot which requires a password at boot and used to be in fairly widespread use on corporate laptops.

Safeboot is designed to protect data but, being an encryption product which works at very low level, but there's not much a complete OS reload won't cure! Make sure you have all necessary drivers etc before starting.
Viruses & PC's.... - arnold2
Not just us Mac-heads who think their OS is better.....

www.theregister.co.uk/content/55/35175.html

"Dave" (Dave Thomas, FBI,Assistant Special Agent in Charge of the St. Louis Division) "had some surprises up his sleeve as well. You'll remember that I said he was using a ThinkPad (running Windows!). I asked him about that, and he told us that many of the computer security folks back at FBI HQ use Macs running OS X, since those machines can do just about anything: run software for Mac, Unix, or Windows, using either a GUI or the command line. And they're secure out of the box. "

Read the rest of the article - quite frightning !
Viruses & PC's.... - Kuang
"And they're secure out of the box. "

Oh dear...

Much as I like Macs (I own two alongsode my PCs, and look after over a hundred of them at work) nothing is secure out of the box.. yup, that includes Unix.

Flavours of Unix and Linux have just as many vulnerabilities as windows, but admittedly they're mainly in supplied applications rather than the OS itself. The issue is that they're a damn sight harder to patch for Joe Public than simply running Windoze Update. This is changing for the better with systems like Redhat and SuSE, but it shouldn't be ignored. Sendmail anyone?... ;)

On the whole though, you do have less things to worry about in terms of the more common hacks when you're using a Unix derivative, simply because Unix user/file rights techniques force certain limitations from the start. Let's hope Bill learns this for the next release of Windoze, because he ignored everyone with XP...
Laptop Password - Kuang
Even removing the batteries isn't guaranteed - companies like Dell have a sort of dual BIOS system where the second chip can only be accessed by the first and contains the password needed to override the system, so even reflashing the bios won't help. When you supply the service tag from the machine to a Dell engineer, you'll receive a master password in return. Dell also keep track of users (or at least, used to) so if a laptop is stolen and the user requesting the code isn't the registered one, the person on the books will be contacted to validate a change of ownership. No consolation for having one stolen, but at least you have the satisfaction of knowing that some thieving toerag won't be getting the benefit of your ex-PC!

As it happens though, there are some key generators available for certain models, but I think the encryption has been toughened up since these started to become widespread.
Laptop Password - PhilW
Thanks for your responses - not quite as simple as I imagined! But I suppose that's the point of a password. Quite why the school (the actual owners of the machine) didn't keep a record, or even forbid use of these passwords (can't imagine much that is secret on it) is beyond me. Especially in our cash strapped system. Waste of a thouand quid or so - that's a lot of textbooks!
Laptop Password - Dynamic Dave
You could try looking on this site to see if helps with your bios problem.

www.wimsbios.com
Nightmare on the net - BobbyG
I will cut to the chase here, have read the posts and am in the same position, getting emails returned by servers undeliverable but I have not sent these. Understand from previous posts how this happens.

I have Norton AV, updated date 28/01/04 but when these are being sent back to me there are files attached. Now I have never opened these opting to delete straight away, but I would have thought that Norton would have alerted me at that point? Or does it only alert when I click on the file to open it?

Incidentally, the emails are all "Hello".
Nightmare on the net - Ford Dagenham
Hello.

I have the same problem too Hj must have infected everyone.

No offence sir its just a silly internet problem.

Kind Regards
Martin Winters
Nightmare on the net - BobbyG
No, the emails I am receiving are not from HJ.
Nightmare on the net - Honestjohn
The emails are not from me. I\'m currently getting about 2,500 returned emails a day, returned by virus protected servers because the emails allegedly sent by me contain viruses. That\'s the nature of the latest zit-faced American virus. It steals your address from someone\'s address list then sends e-mails to everyone else on it apparently from you so they get sent back to you and clog up the system. Apparently the Feds are on the case.

HJ
Nightmare on the net - Dynamic Dave
HJ, you could always check the IP address within the message propeties of the sender, then goto swhois.net and enter the IP address there, and with any luck the site will tell you who you send an abuse report email to. When you forward the spam to the relevant abuse address, remember to include a copy of the full message properties.
Nightmare on the net - malteser
Crikey, DD, with 2500 per day. I know HJ is a miracle worker but............................
Nightmare on the net - malteser
Actually I feel unloved by the world - so far I haven't had a single one of these pesky things!
Nightmare on the net - Dynamic Dave
Crikey, DD, with 2500 per day. I know HJ is a
miracle worker but............................


True, but after just completing a similar task myself (but on a much smaller scale) it turned out that a lot of the spam came from the same source/network when I checked the IP addresses. I reported quite a few to the relevant abuse depts, and it has also stopped a lot of the other spam messages to one of my Freeserve email addresses.
Nightmare on the net - malteser
Oh - alright then!
Nightmare on the net - Honestjohn
Sorry Dave, I can't understand this. Could you re-write it in very simple language.

HJ
Nightmare on the net - Dynamic Dave
HJ, not sure what email software you're using, but with Outlook Express you highlight the email message and then press the "Ctrl" and "F3" key, which will then bring up the message source. Within this info will be the IP address of the sender. You have to be careful as sometimes there will be more than one IP address.

Anyway, once armed with these numbers, copy and paste them in the site I mentioned above. Hopefully you'll then be presented with details of who to contact - usually in the form of abuse@whatever.co.uk or webmaster@whatever.com , for example.

Armed with this info, forward the email to the relevant address, copying in the full message source that you previewed ealier to get the IP address, and a short message as to why you are forwarding the email to them.

I generally put something along the lines of "Dear sir/madam, I am drawing your attention to this spam email that appears to have originated, according to the IP address of the message, from your network. Can you action please?"
Nightmare on the net - autumnboy

Fortunately Symantic live update live-updated before the s*** hit.
But I've had to re-set a few things in order to
cope.

HJ




Hey John, you better watch your words or we may have to edit your messages "s***hit" ????
Suggestions for Broadband - Dynamic Dave
I\'ve just discovered that at long last, Broadband is now available in my area.

Debating who to go with. Currently with Freeserve, on the AnyTime tarriff. Been with them since the start just over 5 yrs ago. Do I stay with them, better the devil you know and all that, or do I change ISP\'s.

FS, currently £27.99 per month.
BT, currently £27 per month.
Pipex, currently £23.41 per month.

With FS and BT, free modem and connection, but with Pipex you have to pay a one off fee of £17.57 for the modem and 2 micro filters.

Are there any other better deals on offer?
Suggestions for Broadband - malteser
Try going to the following www.the-scream.co.uk/ and follow the link to "Forums" You will find a pretty good lot of info there!
Suggestions for Broadband - teabelly
Don't touch BT openworld with a barge pole! I was with them and they are appalling! The customer service is terrible and the quality of their network is also terrible. During the early evening for months on end it was impossible to even do basic internet browsing and they didn't do a thing about it.

www.adslguide.org.uk is the best website for comparing broadband providers as they have isp forums so you can see who has the most complaints!

Eclipse, pipex, plusnet and nildram are all decent and reasonably priced providers. I'm with nildram and their network is excellent. Their customer support people have brains and aren't reading from scripts which makes diagnosing problems much easier! I had a dial up account with plusnet and they're pretty good. Their portal thing is excellent.

If you've been happy with your freeserve dial up then I would probably stick with them.
teabelly
Suggestions for Broadband - Hugo {P}
Tiscali are under £20 a month IIRC

Hugo
Suggestions for Broadband - smokie
Tiscali offer 3 levels of "Broadband". Same level as BT etc is £24.99 pm.

By all means read forums and gather other peoples comments about their service, but bear in mind that many of these forums only survive as a place to whinge. I remember an NTL forum being swamped at one stage when NTL threatened to impose an average 1Gb per day download cap. I am active most of the day on mine, but 1Gb AVERAGE (over a month) is going a bit...

btw I have had NTL cable for some years now. Very occasional service outages (maybe quarterly). Occasional technical problems (slow browsing (every two months). Occasional mail performance problems (quarterly). All problems usually addressed pretty quickly, and they seem to be improving all the time. I'd recommend NTL if you are in scope (but then again - some specific districts seem to have had endless problems...)
Suggestions for Broadband - Kevin
Teabelly,

I've been with BT Openworld for about two years (installed and paid for by my employer) and I've had no problems at all. Even though I'm further away from the exchange than they normally allow, there's been no connection problems and the network speed lives up to expectations.

The standard BT USB modem is due to be replaced this weekend with a Netgear wireless router/modem so that I can sit in the garden with my laptop and freeze to death.


Kevin...
Suggestions for Broadband - Civic8
As kevin said.Apart from I pay for it but close to exchange.never had a problem been on it for almost a year.
I shant be moving isp`s.Heard of many probs with ntl though.
Suggestions for Broadband - billy25
DD,
i think there is a computer questions thread now!!

:-)

billy.
Suggestions for Broadband - frostbite
I can echo the advice (thankfully seconhand)about not going with BT. A friend who has had this for over a year finds it very nearly unusable - he is actually envious of my FS Anytime!

Tiscali have a lot of disgruntled customers for various reasons, and their bb service is graduated 128/256/512, so apparent cheapness may be illusory.

Pipex, IIRC, were voted #1 by their customers.
Suggestions for Broadband - Dynamic Dave
DD, i think there is a computer questions thread now!! :-)


In reply to Billy:-

I did consider posting there, but to quote HJ from the Systems Problems Thread; "This is a new thread to allow systems problems, bugs, viruses, etc" A 50/50 call, so posted it here instead. Besides which, IHAQ, Vol 33 hadn't been posted to for a couple of days and had gone over to page 2 of the forums, so I was bringing it back up to the top of the list again. That's my excuse and I'm sticking to it ;o)

Pipex, IIRC, were voted #1 by their customers.


In reply to Frostbite:-

That is why I'm debating changing over to Pipex. They carry the same newsgroups that I currently subscribe to, and several people in those groups have defected from Freeserve to Pipex and have posted positive results. It's the one off payment for the modem and micro-filters, whereas other ISP's are giving them away for free that is making me unsure. I suppose the saving of £4.55 a month over Freeserve's prices would pay for that in approx 4 months though.

Just looking at the FS website, I see they're offering a *free* 30 day trial with their Broadband service.

Will make some enquires in the morning.
Suggestions for Broadband - No Do$h
I toyed with moving this post just wind to Dave up.... then thought better of it.

0:o)
No Dosh
mailto:Alan_moderator@honestjohn.co.uk
Suggestions for Broadband - Mark (RLBS)
so was I, and I didn\'t think better of it !
Suggestions for Broadband - Dynamic Dave
so was I, and I didn\'t think better of it !


Well look who\'s only been back 5 mins and already exercising his \"move\" button. I\'ve got one as well, don\'t forget.
Suggestions for Broadband - Baskerville
I use Demon and am very pleased with them. Their customer service is excellent, the pipe itself is totally reliable, the anti-spam system seems very solid and they have cool free services, such as fax-to-email. You get a unique fax number and people can send faxes to it as normal. The faxes arrive in your email inbox as image files. With webmail this means you can get faxes anywhere on earth.

All this for £24.99 a month.
Suggestions for Broadband - DavidHM
Dave - don't get the Pipex £90 modem. You'll be scammed out of at least £60.

I was with Pipex and am going back to them due to my current ISP's non-exisent service. There is no need to use the supplied modem - it's just a standard DSL modem they give you and any one will do. If you're confident with changing the settings, they'll happily give them out over the phone.

Oh and eBuyer.com has two filters for £2 plus postage. A modem with them is £15.99 + VAT so the total bill is likely to be somewhere in the region of £24 for the whole set, a bit better than the £90-odd Pipex want.
Suggestions for Broadband - Dynamic Dave
Dave - don\'t get the Pipex £90 modem. You\'ll be
scammed out of at least £60.


DavidHM,

Thanks for that, but Pipex are now offering a modem and two filters within the \"getting started fee\", which is £17.57

www.dsl.pipex.net/adsl/sales/solutions/residential...0

www.dsl.pipex.net/adsl/sales/solutions/residential...l
Tip for dealing with Mydoom problems - Godfrey H {P}
One of the problems of the current problems created by the current Mydoom virus is that it creates bogus return addresses (as do many viruses) so that when the mail with the virus email gets bounced,innocent parties in the bogus return address get the bounce message. I offer this suggestion for dealing with the problem.

1.Deliberately create a message with a gobbledegook "To" address and send it.

2.Have a look at the resultant bounce message from your ISP and pick out a unique part of the message which identifies it as a "bounced" message.

3.Use your anti-spam software to create a rule for bounced messages to put them in a separate "bounced messages" folder.

That should then separate your bounce messages from the genuine stuff and enable to get on with your business.

Dons Nomex suit and waits for flames
Tip for dealing with Mydoom problems - Baskerville
Surely the problem with this is that they are not bouncing from the same ISP, or indeed *your* ISP, because you didn't send them. So picking a unique marker that is also a unique marker from all other ISPs will be tricky unless you do extensive testing. To do that you'd need to write a small program that propagates itself in as many machines as possible then automatically sends emails from those machines and reports back to you the data contained in bounced messages. But hang on a minute...

The antivirus companies are making this worse by making software that bounces infected emails from servers: I only received bounced messages, so my machine wouldn't have been exposed if it hadn't been for antivirus software. (No, it isn't infected).
Tip for dealing with Mydoom problems - Godfrey H {P}
Good point, but worth looking at the headers with care, don't open any attachments.
Tip for dealing with Mydoom problems - No Do$h
Itchy trigger finger, Godfrey? Four identical posts has to be a record!

[reaches for delete button]


No Dosh
mailto:Alan_moderator@honestjohn.co.uk
Oops sorry about multiple posts. - Godfrey H {P}
LOL, no not itchy finger, that'll teach me to install non-critical Microsoft Updates PFD'd the PC well and truly. Had to remove updates hence delayed apology.
Tip for dealing with Mydoom problems - alan kearn
For what i consider by far the best free computer help site on the web do a search for "techguy" and take note of the number of the replies of some of the people who help you.
Viruses (Virii?) - No problem - frostbite
My unscientific approach over many years on the 'net has been:-

No AV software other than that provided by the mobo maker to protect the BIOS.

Leave my address book empty and simply use the Inbox or Sentbox to recall addresses.

It's worked so far - no virus scans have found anything.
Nightmare on the Net - Honestjohn
Seems that what's responsible is the Mydoom virus and the reason why I am receiving around 3,000 bounced e-mails a day is that my address is on thousands of address lists, some of which are infected by Mydoom. It's all supposed to bring Microsoft down in 2 days time (Microsoft is offering a pathetic $250,000 reward to find the culprits: should be at least $2,500,000). So maybe by next week it won't be so bad. Meanwhile, as far as I can gather, nothing can be done to stop bounced e-mails filling Outlook Express mailboxes, whatever firewall, anti-spam or other e-mail protection you've got.

HJ
Nightmare on the Net - Dynamic Dave
nothing can be done to stop bounced e-mails filling Outlook
Express mailboxes....


But you can prevent passing it on by changing the settings so that mail doesn't automatically get sent as soon as you hit the send button. Goto Tools/Options, and untick the "Check for new messages every x minutes" box on the General Tab page, and "Send Messages Immediately" box on the Send Tab page. This way you can scrutinise everything that's pending in your outbox folder before you manually send the emails. Anything there that shouldn't be, simply delete.

OK, so you have to press the Send/Recieve button occasionally instead of Outlook Express automatically doing it for you, but is *should* help prevent passing on stuff you shouldn't.
Nightmare on the Net - malteser
You could, in addition to the advice above, use Mailwasher to view messages on your ISP's server and delete (but NOT bounce) them from there.
I use mailwasher & rarely have spam etc in my inbox. I use Poco Mail as my email client and it has a useful "check messages on server" function which lets you check your impending messages waiting download. You can also delete unwanted stuff from the server using this tool.
Roger
Nightmare on the Net - autumnboy
HJ,

Have you tried "Mailwasher", this will clean all the bounced Emails before getting to O/Express. You can view what emails are waiting and set them to a blacklist or friends filter. The black listed address's can be automatically deleted and rebounced. This will be less clutter in your O/express.
Nightmare on the Net - Honestjohn
Everything that lands in my mailbox whether genuine or bounced is scrubbed skinless to the extent that several useful services are no longer available. The problem is the volume of bounced mail. When I write \"3,000 a day\" I\'m not exaggerating. But interestingly a lot of genuinely sent mail by obviously genuine people is arriving with some sort of virus scrubbed out. That\'s the state of unawareness of Mydoom. It\'s a bit like HIV. You can carry it and infect other people without even knowing you\'ve got it. And it can sit semi-dormant in you through half a dozen blood tests, yet you can still have it and can still infect other people.

HJ