Warranty Legislation - Clarification

Honest John Back Room » Motoring discussion
View Threaded
Sat 27 Nov 2004 13:43
Warranty Legislation - Clarification - Hugo {P}
I have just read a post in another thread about manufacturers now being legally obliged to honour warranties on vehicles that have been serviced by independents.

What is the exact position of this? Obviously the service intervals need to be adhered to, with the correct work being carried out etc. But the dealer I bought the Pimastar van from seemed to imply in a letter to me that it needs to be serviced by a Nissan Dealer.

Hugo
Reply | Report as offensive | Link
Sat 27 Nov 2004 14:04
Warranty Legislation - Clarification - adverse camber
I would be interested to know the exact ruling.

I have seen an article that said that mfr's authorise workshops and hence certify that those workshops are acceptable - but some are insisting on lots of specialist equipment being obtained (£30K was quoted).

Problem is that its often bad enough trying to get a main dealer to honour warranty claims - if the servicing is done at an indy and the mfr turns round and says that the fault should have been picked up earlier and offers a derisory amount rather than full cover - what come back do you have ? sue them ?
Reply | Report as offensive | Link
Sat 27 Nov 2004 14:17
Warranty Legislation - Clarification - Robin Reliant
As I understand it, the law changed last July or there abouts. Provided the vehicle has been serviced according to the recommended schedule and genuine parts have been used the manufacturer cannot duck out of honouring the gaurantee just because you have not used a franchised dealer.

I would think this only covers the original factory gaurantee though, and not any extended warranty supplied by the selling dealer.
Reply | Report as offensive | Link
Sat 27 Nov 2004 15:15
Warranty Legislation - Clarification - Honestjohn
It only covers the manufacturer part of the warranty which now has to be two years throughout Europe. It does not cover the third year warranty whether sponsored by the manufacturer or by its dealers on the expectation of service income. So if you have a car independently serviced during its first two years manufacturer warranty you automatically lose the the third year warranty by breaching the warranty conditions. On top of that, if you have the car independently serviced you miss out on manufacturer technical service bulletins to its dealers to make modifications during services. And if there is a dispute over a failure where the manufacturer alleges service work has not been carried out properly or proves that the wrong oils or the wrong filters or whatever have been used then even the first 2 years warranty could be null and void.

HJ
Reply | Report as offensive | Link
Sat 27 Nov 2004 17:12
Warranty Legislation - Clarification - Robin Reliant
With the two year warranty being legally binding on the manufacturer, can they still put a mileage limit on that warranty or does it have to be unlimited?
Reply | Report as offensive | Link