I originally tagged this on to mlc's thread about the Getz but would like to seek views from the i10 owners here so hope it's OK to create fresh thread in order to catch their eye. Hope that's OK with the mods and they'll make necessary alterations if it's not.
In Feb. 08 the BR covered Hyundai servicing costs. The obvious question was raised...... Can I still maintain my 5 yr warranty and have it serviced at an independant garage?
'midlifecrisis', who was asking about servicing, made the following point........"It has to be VAT registered to keep the warranty intact. It's nothing to do with competence".
Which elicited the following............."Where does it say that?"
Taken from the Hyunda website......
"The Routine Maintenance Service Record is THE ONLY PROOF that the vehicle has been correctly serviced and that the warranty is valid. All routine maintenance servicing must be supported by a VAT invoice to provide adequate proof that the vehicle has been maintained correctly to reduce the risk of the manufactures Warranty being invalidated. The Routine Maintenance Service Record within the booklet must still be completed. The invoices must detail the Servicing Garage Name, Address, VAT number, Details of the Service carried out and parts that have been replaced etc."
So in black and white it must be a VAT registered garage - as most already suspected. The problem is, of course, you don't get any manufacturers updates or TSB's implemented and you probably lose any percieved goodwill of the dealer when you go to him with a warranty problem. So you either pay top money for the routine servicing or go elsewhere and risk grief as described.
What have people been paying to service an i10 and is it generally thought best to pay up for an easy life?
Edited by Dynamic Dave on 27/08/2009 at 20:11
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You lose the later years of your 5 year warranty.
The question is answered here:
www.honestjohn.co.uk/faq/faq.htm?id=89
HJ
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It's not my style to be argumentative here but I just called Hyundai Customer Service regarding this. The assistant was polite and co-operative and answered the phone quickly too. She indicated that no part of the 5 year warranty is prejudiced by not going to Hyundai for servicing. As long as it's carried out by a VAT reg. garage and receipts are kept to prove that Hyundai parts were used then the whole term of the 5 yr warranty is upheld. She acknowledged that some people find the servicing too expensive or the Hyundai dealer may not be convenient to access and confirmed that provided the services are performed on time and comply with the above then there should be no problem. I mentioned TSB's and she did even say that if you contact Hyundai they would notify you of current updates and bulletins but obviously the TSB's would be applied automatically if Hyundai did the work.
This does conflict somewhat with the advice given in the FAQ mentioned by HJ and I only post this to advise anyone interested of what Hyundai have told me.
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I stand by my FAQ because it comes directly from trader and reader experience. KB has not actually made a warranty claim. He is merely going by what he has been told. he is also ignoring the fact that if he doesn't take the car to Hyundai dealers, TSBs will not be carried out during the course of routine servicing.
HJ
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Why would you go elsewher for servicing? My dealer is charging less for the service than my old car. I think the charges may vary from dealer to dealer. Am I right by saying that? From what I read from the Hyundai brochure (I think), you will lose your gaurantee if the car is seviced elsewhere. You can order the brochure and info from their website. They do respond very quickly.
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No, of course I haven't made a claim....I haven't taken delivery yet and yes I am "merely going by what I am told"...but it was Hyundai themselves that "told" me and it agrees with what is written in black and white in their terms & conditions on their official website.
I am not "ignoring" the fact that if I don't take the car to Hyundai the TSB's won't be attended to automatically....I just said that very thing in my post in black and white ten minutes ago. Who should I take notice of... un-known, to me, "traders and readers" or Hyundai themselves with direct verbal and written advice.
As I said I'm not known for being awkward but was just posting what I was told. This, by the tone of HJ's reply, hasn't gone down well with him so in future I'll keep the results of my dealings with Hyundai to myself thereby avoiding any disagreements.
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I've always thought my local Hyundai dealer was OK for servicing -always an efficient and courteous, helpful service. Never had any trouble with them (3 years with a Coupe) and I will continue to take the Getz we have to them. You always know what the cost is going to be and they are open Saturday mornings too where I am which can be handy. They'll also give you a lift locally or collect your car if you ask them within a reasonable distance.
Why not give them a try first?
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KB states, "It's not my style to be argumentative" and "As I said I'm not known for being awkward", yet that is precisely what he is being so his most recent post has been hidden and the thread has been locked.
HJ
Edited by Honestjohn on 27/08/2009 at 18:48
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