Why the right dealer is crucial for car-buying happiness

Why the right dealer is crucial for car-buying happiness

It’s basic human nature. The more of your hard-earned, hard-saved money you’re spending on an item, the more special you want to feel when it comes to entering your PIN and evacuating your current account.

That’s why house purchases are often depressing experiences – you’re handing over tens of thousands of pounds only to feel treated badly, even cheated and often ignored.

The reason carwow exists is to try to removed this feeling from car buying. After all, cars aren’t exactly cheap, so why should you ever have to settle for second best when it comes to customer service?

How we’re changing things

Although carwow lets you choose your car and get upfront offers for it online, we realise that there’s no substitute for established, manufacturer-approved dealers when it comes to getting four-wheels, an engine and some seats from a factory to your driveway. That’s why we get out of the way and let you deal directly with dealers.

And they’re not just any dealers, either.

Buying from Carwow we let you know exactly who you’re dealing with, where the dealer is and we even (where possible!) try to show you what your car dealer looks like.

That said, they can be the prettiest dealer in the world, but that’s no use if they’re going to give you bad service. Which is where carwow dealer reviews come in.

Karen, one of our brand-new-car buyers took some time to tell us how her customer experience was through carwow and the dealer she bought from.

“The whole process was simple and clear to use from the initial carwow website right through to tracking the car through VW's ordering website and final delivery,” said Karen. “What surprised us was that the dealer treated us as I imagine he would a customer buying directly from the dealership. He even presented us with a bouquet of flowers and car mats as part of the deal. It was an outstanding experience.”

It works for films, takeaways and holidays, so why not cars?

Have you ever ordered a takeaway online and checked out other peoples experiences, or looked over user reviews of hotels before spending several hundred pounds on a holiday? Why wouldn’t you want to do that with the person you’re going to buy a car from?

Each carwow dealer is rated by customers who have bought from them previously, and we rate them on their customer service and responsiveness. We only allow dealers to use carwow if they respond to customers’ questions quickly and in a friendly way – it’s the only way of making sure you get a decent car-buying experience.

So why not try carwow next time you want to buy?

Click here for more information and new car deals from Carwow