I am wondering if there is some kind of ombudsman/arbitration service available for a dispute with a garage. Long story short, I took my van into a Birmingham van dealership. It was not starting well on cold mornings. I was told it needed a new fuel pump at £550. I called later and was told my van was on the ramp, but the cost was £950; £550 was only for the part. I collected van next day and it still started badly. The garage then closed for the New Year holiday and I had to get the AA out to start me. After a few tests the AA man told me the problem was poor amperage - possibly some of the glow plugs not working. He doubted very much that the fuel pump should have been changed. I took his report back to the garage and was told to leave it for inspection. I called next day and was told a starter motor was needed at £315, so got it done. Next day, guess what, doesn't start. Is there any way of taking the matter to some intermediary?