Regarding Mazda and a leaflet advising they will handle all aspects of accident repair claims for Mazda owners. We also have a Mazda and received one of these leaflets after a service. We chose to ignore this because whilst it is preferable to have the car repaired at a Mazda dealer with genuine Mazda parts and so adhere to the warranty, there are effectively two forms of contract here: the warranty and the insurance company.

I understand that in the event of an accident your contract with the insurance company would override the warranty. I gather from your reply that other manufacturers are adopting their own accident management schemes. Does this mean that there has been a change in the way these claims are looked at and that insurance companies are happy to allow this procedure, even though the costs of repair at a dealer may well be much higher than the rates they will have negotiated with their preferred repairer?