Faulty trim on my car - what do I do?

Please comment on the below draft before I send it?

Dear Sir,

I refer to my previous correspondence of the 29 August 2012 and its contents.

Having now taken legal advice I must now inform you that I intend issuing proceedings for Breach of Contract.

The car was faulty at the time of purchase the fact that your service department did not notice the problem during the cars PDI and seclude service is extremely unfortunate and could have saved us both a lot of inconvenience.

The events that have brought us to this situation are as follows.

1) Car taken to Robins and Day Ilford diagnosed with a faulty gear change part this was later changed to a faulty piece of trim, this was replaced and Robins and Day Sale were invoiced.

2) The car was returned to Robins and Day Ilford as the trim fitted kept popping out. The car was then diagnosed as having a distorted tunnel trim which was photographed and approved for a warranty claim as faulty manufacture by Peugeot UK. The parts were replaced and the car returned.

3) The car was returned to Robins and Day Ilford on the on the 17 July 2012 as the whole front of the replaced panel was loose in fact the cigarette lighter had its clips broken and was just put in place. The repairing Mechanic along with the workshop manager inspected the car with me when the repairing mechanic admitted that the clips were not manly enough for the job and that the design was terrible he also stated that he thought “ that it could never be repaired properly” This mechanic deliberately and knowingly returned the car with broken new parts.

The car has now been with Robins and day for 16 days awaiting the same parts that were replaced under warranty previously. I was informed yesterday Friday 31 August 2012 that the parts are still not available and there is still no date for the parts being shipped from Peugeot. This situation is untenable. The car has been off the road for a total of 31 days for the same fault.

I spoke to your sales manager Mark on the 30 August 2012 after you had received my previous correspondence he said that you would contact me on Thursday as you would be talking to the Dealer Principal at Ilford who you knew personally and that you wanted to resolve this matter amicable. I have tried phoning you at your Sale office and left messages on your mobile phone it would appear that you are ignoring me deliberately this is really totally unacceptable behaviour.

I am forwarding a copy of this letter onto HSBC card services as you are aware the deposit for this transaction was paid using my Platinum Credit Card. This now entitles me to cover under section 75 of the consumer credit act.

Asked on 1 September 2012 by DK1

Answered by Honest John
If the car has been sitting in a garage for 16 days waiting for a minor trim part and you have been deprived of the use of it then that is ridiculous. If the car drives, you should have continued driving it until the part arrived. A doubt very much that a fault piece of trim will be regarded as sufficient grounds to reject the car under Clegg v Olle Anderson, Supreme Court 2003.
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