Warranty claim
My wife's Suzuki Jimny had a new catalytic converter/exhaust fitted by a main dealer in February 2012. She was charged £600.00 plus VAT. In November, the system failed and a local garage replaced the system with a similar system at a cost of just over £200.00.
They did not contact me prior to replacing the system as they thought the faulty unit was the original. I have now been told that Suzuki will only refund the trade cost of the first replacement which will be approximately £335.00 in total. What are my wife's rights under the Consumer Protection Act 1987?
They did not contact me prior to replacing the system as they thought the faulty unit was the original. I have now been told that Suzuki will only refund the trade cost of the first replacement which will be approximately £335.00 in total. What are my wife's rights under the Consumer Protection Act 1987?
Asked on 14 December 2012 by geoffv
Answered by
Honest John
None, because the 2nd system that failed was replaced with a non Suzuki part by a non Suzuki dealer.
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