How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Here are the bodies where you can report attempts to involve you in fraudulent or spurious accident claims.

When reporting attempts to embroil people in spurious accident claims, the best bodies seem to be: By email: ICO.gsi.gov.uk . By letter to Insurance Data Base Services Limited: 6-12 Capital Drive, Linford...

Your legal people are wrong about the 200 per cent success fee in RTA claims.

Your legal people are talking rubbish, frankly, in their reply on page M5 of 16th July. There is no such thing as a 200 per cent success fee and never has been. Even if there was, 200 per cent of £275...

My neighbour has reported a minor accident involving us both to her insurance company - how should I proceed?

About 1 month ago my neighbour, living opposite, reversed her car into mine as she negotiated joining the road from her drive. The damage appeared to be slight. We agreed that I would get a couple of estimates...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...

Should the Association of British Insurers comment on the lack of 'good faith' in the industry these days?

An increasing number of letters featured in your column concern the practices of insurance companies. The problem it seems to me is that the insurance industry is now run by bean counters who have forgotten...

Are insurers exploiting policyholders when minor 'material facts' are not disclosed?

Although it is entirely sensible to go after the other driver directly to recover losses arising from an accident for which you can prove you were not to blame, failure to report the fact of an accident...

As an ex-insurance company employee I strongly advise your readers to declare any accident, regardless of whether a claim is likely.

As an ex-employee of an insurance company I have been following the recent correspondence concerning the non-disclosure of accidents. It is understandable to think that what the insurer doesn’t know will...

Why are insurance companies loading insurance premiums for non-fault parties involved in accidents?

I believe that your advice to L.C. of Trowbridge is seriously flawed. In insurance law a "material fact" is any factor that might cause the insurer to increase premium or restrict cover. Failure to advise...