Damaged a rental Transit van and was debited for the damage - is this correct?

I recently I hired a Transit and damaged the nearside when I hit a post. The hire company said it would get two estimates for the damage or I could get the van repaired myself if I was able to get a more...

Found out my Mercedes-Benz C-Class is ex-rental. Do I have grounds for complaint?

I bought a 2011 Mercedes-Benz C250 Bluefficiency Sport CDI Auto with 13,800 miles three weeks ago from a Mercedes dealer for £24,000, which I think is pretty much full retail. My initial feeling with the...

We are receiving demands relating to a driver wrongly registered at our address - what can we do?

About the middle of 2010, we received a letter addressed to a Mr Alan Thompson at our address. We are the first owners of a new house, which was built on the site of the old village hall, and Mr Thompson...

Are accident management companies pushing up insurance premiums?

No wonder insurances are increasing fast. The major problem appears to be caused by the insurers, whilst uninsured drivers no doubt bear a considerable part. My granddaughter had an accident on her motorbike...

Can you recommend a hire car that will take two passengers and large bicycle boxes?

Four of us are flying to Spain for a cycling weekend and are taking our bikes in rigid bike boxes measuring 105cm x 90cm x 30cm (see: www.bikeboxalan.co.uk). I've looked into hiring a Mercedes-Benz Vito...

Where can I get insurance for a hire car when driving abroad?

I hired a car at an Irish airport last week and found that the excess protection insurance was greater than the cost of hiring the vehicle. Is there an insurance company that covered the excess and is...

Ageing and abetting

Your correspondent HK of Poynton reported the practice of a hire car company at Murcia airport charging for a full tank of fuel. I frequently use this airport as I have an apartment in the vicinity. I...

Please warn your readers about hire car companies in Spain overcharging for returning cars with no fuel.

I booked a hire car in Majorca in June though a broker paying in full in advance. The terms and conditions on the voucher (there are also terms and conditions on the broker’s web site so plenty to wade...

Can accident management companies be avoided following an accident?

Your excellent column in Saturday's Telegraph exposes some serious issues, exemplified by MM of Hawick (13-08-11). Can you recommend a best procedure for dealing with an incident which requires car recovery...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...