The police just told us that our son hit a car a month ago - will he get into trouble for not leaving insurance details?

My son (just turned 18) passed his driving test in February of this year. We put him on the car insurance in June. Yesterday the police came round and said that there had been an incident in the local...

Since ordering our MINI, the spec has changed - can we reject the vehicle as it was mis-sold to us?

My wife ordered a new MINI in June, for delivery in September. The vehicle includes both the Chili and John Cooper Works packs which, at the time of order, included the Anthracite Headlining and the JCW...

What do we need to do to get our Cat C car back on the road following an accident?

My brother's Peugeot 206 was hit from behind by a bus, which dented the tailgate and smashed the back window. The damage was fairly minor and a new tailgate is all that's required to get it back on the...

My BMW 3 Series was delivered with a cracked windscreen - is the dealer liable to replace it?

I had a used 2014 BMW 3 Series delivered to me by the BMW dealer this afternoon. Before we went for a test drive, I noticed a fairly large chip on the windscreen close to the middle, on the passengers...

My father has died - can I drive his car on my insurance until it's sold?

My 92 year old father has passed away having recently renewed his insurance. I have always had permission to drive his car using my insurance cover, although it only covers me third party. Is it legal...

My garage fitted a new DPF recently, but the same fault has reoccurred - do they need to fix it?

In June, on long trip, my 2010 Nissan Qashqai+2 lost power and ground to a halt. I got the car back to my local garage who fitted a new DPF and EGR on 8 June 2017 (costing £1384). I've been to France and...

I reported a rust problem when my car was under warranty - should Dacia sort this out FOC?

I bought my Dacia Duster in 2014 with 28 miles on the clock. I now have major problems with rust in the boot and under the front passenger seat. I saw it on my first service and told the garage but it...

I was hit by a post van - why am I being held partially liable?

A post van pulled out in front of me whilst I was driving my coach. I had to stop abruptly, but it was in a narrow road. When she then proceeded to pass me, she scraped the side of my coach. Repairs have...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

My E-Class Estate wheels are corroding - should Mercedes-Benz honour my warranty to repair them?

I have a Mercedes-Benz E-Class Estate, which I've had from new since December 2015. The front wheels are corroding from beneath the lacquer around the centre caps. As the lacquer is not damaged/broken...