Troubles with an insurance claim

Our car was vandalised when we were walking our dog. Came back to find the passenger window broken and hidden bags of shopping (under coats), the sat nav and other goods gone. We phoned the police and...

Car damaged while being sold on my behalf

I took my car to the local garage which they were going to sell for me. I parked it where they asked on their premises then left. The car was in perfect condition. On Monday 25 Nov I went to the garage...

Faulty radio on Skoda Citigo

We have just taken delivery of a new Skoda Citigo and there is a fault with the radio - it doesn't tune into radio stations or keep its reception when on the move. The dealer has acknowledged the fault...

Disputed liability following an accident?

I was recently involved in an accident which was not my fault. I was about to turn left from a main road into a house drive-way when I was under-taken on my nearside. There is damage to my front wing,...

Turbo failure on a Range Rover - do I have any recourse?

I have a four-year-old Range Rover Sport bought new from a dealer. I have had all the servicing done by the same dealer on schedule. The vehicle has done 68,000 miles and the turbos self destructed, causing...

Fined for not parking within the marked bays - do I have to pay?

I parked in a free car park that states you must park within the bays. The bays were full so I parked where I was not obstructing and where it was not illegal to park. I have now been fined £60, do I have...

Can a dealer who sold me a faulty car give me a partial refund to cover the repairs?

I have finally been able to talk to the owner of the garage that sold me a misdescribed car, and he said that I should have spotted the error when I took it on a test drive so it wasn't his fault. He has...

Major fault within 6 months of purchase - do I have any claim against the dealer?

We purchased a 2009 Ford Fusion 1.4 TDCI in the summer for £5495. We didn’t take any extended warranty on the car, but the dealer said he would give us three months cover. A few weeks ago the car started...

Friend hates their new car - can they return it?

A friend of mine purchased a Fiat Punto 1.4 automatic from an independent garage three days ago. My friend has only recently passed her test and only has an automatic licence. She learned to drive and...

LPG conversion not fit for purpose - what should I do?

I had my Talbot motor home LPG converted by a registered garage. I was told the BRC system was the best and at considerable expense authorised the conversion. For over two years the van has backfired violently...