My son's Volkswagen Bora blew up - can we get a refund from the dealer?

With my financial assistance my grandson bought a 2003 Vauxhall Bora, 1.9 TDI, 113,00 miles, with warranty from a local dealer. It cost slightly under £3000 on 10 June 2013. My grandson is 18 and has been...

Our new Honda FR-V's engine problem is being blamed on us - what can we do?

My Honda FR-V 2.2iCTDI, bought from a Honda dealer on 3 February 2013 with a warranty, broke down on the M25 two weeks ago. The engine began smoking and revving on its own, so we pulled over and switched...

Car dealer now claims he's a private seller - what are my rights?

Three weeks ago I bought a 2001 Skoda Fabia from an individual who sells cars for a living. He doesn’t have a forecourt, but does have a website with multiple cars for sale. Since buying the Skoda I have...

Sent parking fine after dropping someone off at the train station - should I pay?

My son has received a parking ticket after parking for five minutes outside Ealing Broadway Station. He parked in a bay rather than block the high street, which he thought considerate. Should we take any...

Dealer has charged for work it never carried out - what should I do?

I bought a Mazda 3 from a main dealer in 2010. As recommended by the manufacturer, I took the car for its first check up in 2011, where it was given a full service and oil change. After the latest service...

Can I return a used car?

Two weeks ago I bought a 2003 Ford Focus with 109,000 miles on the clock for £1800. During the time I've owned it I've discovered a fairly severe oil leak coming from somewhere on the engine or transmission....

Are extended warranties worth the money?

Our Volkswagen CC is coming up to three years old and we are being offered an extended, comprehensive warranty by our local dealer for £290 a year or £31 per month. This seems too good to be true as Warranty...

Steering malfunction on Ford S-Max - what are my rights?

I have a 2011 Ford S-Max that I purchased in April 2012 from a main dealership. Since July 2013 the car has been suffering with a "Steering Malfunction" message, which renders the car unusable. I have...

Extended warranty won't pay for heater failure - what can I do?

Six months ago I bought my old company car from the leasing firm - a Volkswagen Passat. The car is four years old and was sold with a two year extended warranty. Last week I took it for a service, but...

Stationary car hit by lorry who denies any wrongdoing - what are my options?

While driving along a B road in Penzance, I pulled over to allow a flatbed truck to pass from the other direction. Despite doing this, the truck driver still hit my car, tearing the offside front tyre,...