Mercedes won't refund my repair bill for a breakdown abroad - where do I stand?

My 2014 Hymer B 585 Starlight motorhome (based on a Mercedes-Benz Sprinter) recently broke down while I was in Ireland. I was recovered to an authorised Mercedes-Benz repairer, who eventually diagnosed...

My Aston Martin Vantage V8 was ruined by a garage I was using to sell it - where do I stand?

I was trying to sell my Aston Martin Vantage V8 4.7 through a garage who offered a sale or return deal, taking a commission if the vehicle was sold. Five weeks and 300 miles later, only two prospective...

A car hit my broken down van on the side of the road - who's at fault?

I ran out of fuel and was stopped on the motorway as far over as I could go (no hard shoulder). I was there for some time and was on the phone to the police inside my van when I was hit at over 50mph in...

Warranty company refuse to honour my warranty - what should I do?

I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had. The warranty company have refused the claim stating...

A garage that lent me a courtesy car five years ago now wants £1700 - what do I do?

I had a car accident over five years ago, the driver was convicted of dangerous driving. I had just bought the car and it was written off five minutes after leaving the garage. The garage had let me drive...

I sold an old car to a dealer with more mileage than I said - do I owe him compensation?

I sold a 10 year old car with 27,000 miles and a full service history, only to be told a week later that the car had a speedo change eight years ago and has actually covered 35,000 miles. The dealer that...

Having constant electronic issues with a new car - can I reject it?

Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems. The ignition stayed on though the key was out...

The aircon in my Mazda CX-3 failed and hasn't been fixed - can I reject the car?

The aircon on my Mazda CX-3 failed in February this year. The failure has finally been put down to a faulty condenser unit, which may or may not arrive soon (according to Mazda). Can I either reject the...

My Nissan Juke needs a new gearbox - how do I make the supplying dealer pay to replace it?

My 2012 Nissan Juke CVT has developed a transmission problem and requires a new gearbox costing £7000. The car has only done 28,000 miles and we bought from new. It has been serviced and maintained by...

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...