Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...

How do I deal with unjustified refurbishment charges on a returned lease car?

I left my leased car with a Volkswagen main dealer for an MoT and cosmetic work on the alloys a few days before the end of its contract. They agreed to hand it over to an inspector/collector from Volkswagen...

What are the differences between the small claims court in England and the equivalent in Scotland?

Less than six months ago I bought a Subaru Forester from a franchised dealership in Scotland. Although I love the car, it's been plagued with problems from the outset. The dealer principal is being less...

Can I be forced to pay a fine on a car I've never owned?

I've received a letter from a collection company saying I didn't attend court in a different county regarding a car I've never owned. They sent letters to my old address so I wasn't aware of this. I called...

Is there a known issue with the Ford servicing schedule of cam belts?

My 2013 Ford Fiesta 125 Ecoboost has a failed cambelt. Ford recommend changing at 150,000 miles, but mine failed at 108,000 and it has a full service history from new. I've been told by Ford that it's...

A dealer supplied me with a faulty clutch replacement - should I be able to seek immediate compensation?

I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it...

How do I proceed against a garage that overfilled my car with oil during a filter change?

I recently had an oil filter change on my 2007 Mercedes-Benz 300SL. The EGR light has come on. I've checked the oil level, which is very high (about 1cm over maximum), and suspect that the catalytic conveter...

How do I claim against a dealer who is liable for a tyre puncture on my Honda Jazz?

I purchased an approved Honda Jazz from at a main dealer in May 2016. At the time, I pointed out that both the rear tyres had sidewalls that were quite worn and rough looking. The salesman said not to...

Is Vauxhall liable for the wiper motor failure on my 2016 Corsa?

My daughter has a 2016 Vauxhall Corsa. She recently had to have the wiper motor and linkage replaced as a single unit. We thought this would be covered under warranty but she ended up having to pay £415...