Volkswagen Polo is wearing brake discs and pads very rapidly - why?

Last year I purchased a brand new Volkswagen Polo under the scrappage scheme. In the first 18 months a distance of about 8500 miles was driven, mostly school runs, around town and the occasional 100-mile...

Should I buy a warranty for my Mazda 3?

I have a 2009 Mazda 3 1.6 petrol (Mark II) which is coming up to three years old and thus the expiry of its warranty. I have been very happy with its reliability and would rather keep it for a few years...

Why doesn't my warranty cover fuel tank breather fault?

I purchased an extended warranty when I bought a 2008 SEAT Ibiza Ecomotiv from a dealer. The breather to the fuel tank is leaking, and I am told this is not covered by the warranty and that I need to replace...

Warranty doesn't cover Ford Ka faults - must we pursue the trader?

Two months ago my wife purchased a 2004 Ford Ka from a commercial seller. The car came with a 3-month RAC Warranty. In the meantime, the heater will not switch off and there is significant play in the...

Why did the RAC offer me such heavy discounts upon cancellation?

I have been a RAC member since 1981 and received my renewal recently. This quoted £135 with members discount for Roadside and Recovery (personal basis for me and my wife). My motor insurer covers me for...

Is the Esso cinema ticket competition really free?

The Esso campaign: “Let Esso treat you to a night out at the movies” is anything but free, claiming this treat ticket is only online and you cannot opt out of the consent to “processing of my personal...

Why does my Hyundai's ISG keep failing?

I bought a new Hyundai ix20 in May 2011. The ISG (Intelligent Stop and Go) stopped working after ten days and since then it's been back to the garage half a dozen times to be fixed. Each time, the car...

Will I get my money back from Autolaw following the company's closure?

I am having considerable problems with Autolaw. I forwarded a series of e-mails and got a reply for Charlotte de'Luss to sort it out. That was about three weeks ago. I rang the number on my invoice only...

Spurious and Fraudulent Whiplash Claims

To whom do I complain? I had a very minor collisions in a supermarket car park. The owner of what might politely be referred to as a rusty car reversed across my rear bumper. The damage to my car was...

Thanks for your intervention regarding a problem with Warranty Direct.

I don't know if it was the tenor of my email and your intervention, but I received a call from Warranty Direct today saying they had no trace of anyone ever having called me. I repeated the conversation...