Why are excess charges so high on independent annual excess insurance policies for car rental?

I have often used independent annual excess insurance cover for car rental. This is a useful money-saver if the hire extends for more than a week or two. Recently I booked two 'compact' cars for Australia,...

Which wheel size should we specify with our new BMW X3?

Long gone are the days when the only decisions you had to make when ordering a new car were colour and model. We recently spent several hours deciding on the options/packages for a new BMW X3, a pleasant...

How can I renew my road tax online when my insurance expires on the same date?

For the last two years I have tried without success to renew my road tax online. The problem is that my insurance runs out on the same date as the licence. On both occasions I had renewed the insurance...

Why has my insurance premium increased following a non-fault claim?

My wife had an accident and wrote off her own car, and two others. One of the other cars was mine. She had protected NCD (75 per cent). I claimed for my damage against her. Despite her NCD remaining at...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...

Insurance write-off

I was involved in a accident two weeks ago and it was not my fault. The third party has claimed responsability my car has been deemed a write-off my insurance are offering me £3625 for the car but I can...

Have you seen these stories regarding customers having legal problems with lease and hire cars?

We are getting some interesting cases at the moment that probably should be written up as articles. The first one concerns Enterprise rent-a-car that tried to charge a reader £1,675 for repairing a credit-hire...

How could we speed up the process of having my son's Renault Clio repaired by the insurance?

My son and his partner purchased a pre-reg Clio Music with zero miles last October for the advertised price of £8,500. In December, whilst stationary in a jam on the motorway, they were hit in the rear...

What are the implications if someone chooses not to use a car repairer recommended by their insurance company?

A few months ago I scraped the left-hand rear door and bumper of my KIA cee’d against a wall. No other vehicle or person was involved. I decided to have the car repaired, but as I had not used my insurance...

Insurance refusing to repair a Cat D vehicle

I was involved in an accident whereby a lady hit my vehicle from the back and admitted fault. I passed the details onto my insurance company and I got a call from enterprise rental who supplied me with...