Can I get a refund after a workshop set my Volkswagen Polo's tracking wrong?

On Wednesday I went to a well-known workshop to get my 2007 Volkswagen Polo's tyres replaced. They said I only need to replace the front offside tyre. I remembered that last time my tracking went straight...

How can I get an owner's handbook for a Citroen Berlingo Multispace out of the selling dealer?

In May I bought a 2009 Citroen Berlingo Multispace. On the day I collected the car, I noticed that the owner's handbook was missing. The salesman said he would sort one out for me and be in touch. Despite...

My local garage damaged my BMW whilst supposedly repairing it. What are my options?

I have a 2009 BMW 330d touring with many extras which I bought for £46,000 list new (it now has 16,000 miles). In April of this year it began to run very rough on startup from cold, and didn't go as well...

Is anyone to blame for the steering fault on my mother's 2004 Skoda?

I live in the US so I feel a bit stuck to do anything, but my mother in the UK had a 2004 Skoda she had bought new, and it had only 12,000 miles. She is 86 and does not drive much. A couple of months ago...

The air conditioning in my Honda FR-V needs an expensive repair - how do I get a goodwill contribution?

A holed condenser caused gas loss in my Honda FR-V in late May. It was replaced in early June (£475) but operating pressure was too high (24 atm and rising, normal 10-14). Communications between my local...

Is a two-year extension to my Toyota Yaris' gearbox warranty fair, following two failures?

I purchased a new Toyota Yaris TR 1.4 D4D January 2009 and after approximately 125 miles the gearbox output shaft rear bearing shattered, resulting in a vehicle recovery. My request for a replacement gearbox...

I bought a cheap Ford Mondeo which broke down - does the dealer have any responsibility?

I bought a 1999 Ford Mondeo 1.8i two weeks ago for £895 from a dealer. I was told it would be serviced and, for them, safety was paramount and that I would not have a problem with this car. At first I...

Can I reject my Vauxhall Astra Estate?

You say "the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so". Does this have to be the same fault every time? I've taken an Astra...

Must the dealer who sold me a Volkswagen Touran fix a gearbox fault under warranty?

I've just bought a Volkswagen Touran automatic for £8000 with a 3-month parts and labour warranty. On way home from garage, I heard a knocking noise and got a quick check done on it in the morning. I was...

Should the dealer replace a defective tyre fitted to a BMW 530d I just bought?

I bought a lovely BMW 530d on an 05 plate from a dealer. When I went to pick it up everything was fine. When I got out of the village and got my speed over 40mph the tyre warning light came on. I returned...