Why won't Mercedes-Benz repair the rusted doors on my 2002 S-Class?

I have a 2002 Mercedes-Benz S-Class that has suffered premature rusting of some body panels. In March 2009 Mercedes-Benz UK agreed to repair the rust on a door panel, but it reappeared within a few weeks....

Why am I being charged a 'salvage cost' to get my written-off car back from the insurance company?

First of all thanks for your reply recently, where my car was written off and the insurance company sent it to salvage with out informing me and refused to give me the car back. With your advice I managed...

Can I cancel a car order after signing the contract?

I have ordered a car on the Motability contract hire, but the dealer wanted me to sign a car order form which had the price of the car on it - does that mean you cannot cancel the order?

A dealer has pulled a warranty he gave me on a car after being dissatisfied with my part-exchange. What can I do?

I purchased a car today. I am really happy with it, though the "full service" he stated was only a quickie and I have a tyre on the legal limit, and just as I left the dealership he mentioned that the...

Why can't I keep the old engine after having it replaced in my Volkswagen T5 Transporter?

I was informed by a garage representative that our Volkswagen T5 Transporter van requires a new engine and turbo due to metal contamination in the oil (an unknown internal problem) and a new manifold due...

Why won't Alfa Romeo cover repairs to my 147's clutch under warranty?

At 31,907 miles on the clock, the clutch on my Alfa Romeo 147 JTD 1.9 seems to have failed. The dealer has said that if, on examination, it is clutch failure, then I am responsible. The car is within manufacturers'...

My brother bought a Renault Megane that had been imported from Cyprus - what can he do?

My brother bought a brand new Renault Megane from a Renault dealership in March 2008. Unbeknown to him this car was first registered on 1 August 2007 in Cyprus and was brought back to the UK, then sold...

Should the supplying dealer replace a cracked windscreen on my wife's 2008 Fiat Panda?

My wife bought a new Fiat Panda in November 2008. In November 2009, it was apparent that water was leaking into the car and soaking the passenger side carpet. The local Fiat agent adjusted the door seal,...

How can I ensure my 3-week-old Ford Ka's accident damage is repaired correctly?

My 3-week-old Ford Ka was hit from the rear at around 30mph whilst we were waiting to turn right. The car has gone to my insurer's 'approved' repairer and there is £3600 of repair work with over 40hrs...

Is my Jaguar XF's used car warranty still valid despite exceeding mileage restriction?

I bought a used Jaguar X-Type from an independent car dealer just under three months ago and I was given a 3-month warranty with it. The clutch has now failed, which is covered by the warranty, however...