Is it normal practice to sign a credit agreement to have my car repaired?

Several weeks ago another vehicle ran into the back of my car causing minor damage; cracked number plate and small star shaped crack to bumper. Insurance is with Hastings, who have passed me onto Auxillis,...

Should my insurer give me a courtesy car equivalent to my vehicle?

I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...

Should I take up the option of a courtesy car following an accident?

Should I take up the option of a courtesy car following an accident? The extent of damage to my Honda Civic has not been estimated as yet but, bearing in mind that the car is a Y registration, it my well...

Do we have to accept our car being written off?

Someone ran into the back of our 2004 Vauxhall Signum. The insurers have written it off as it's going to cost £1800 to fix. Can we put our foot down and tell them we want it repaired? They are also taking...

Should my son give his credit card details to a motorcycle hire company following an accident?

I read your FAQs about credit hire vehicles but would appreciate further advice. My son's motorbike was knocked over whilst it was parked. The car driver has admitted liability and there is one witness....

What's the catch with Volkswagen's ENsurance accident management?

I have just put a deposit on a new Volkswagen Golf 1.4TSI SE, and intend to pay for it on delivery. On reading the brochure there is a section headed Volkswagen ENsurance, which says that, in the event...

Why am I told to call Fiat First accident management before my insurers in case of an accident?

I recently bought a new Fiat 500C. My query is that, amongst the huge amount of paperwork I received, I am encouraged in the event of an accident to contact 'Fiat First'. The garage where I bought it (Glyn...

Please see our attached offer on courtesy cars.

Please find attached our latest offer on courtesy cars for your body shop group. Do not hesitate to contact me for further information.

Is it wise to accept a courtesy car from Enterprise after an accident?

My car has to be repaired after a collision and Direct Line is supplying a courtesy car via Enterprise. Do you know of any problems I should look out when obtaining a car temporarily from Enterprise?

Why does my courtesy car advertise the garage which is repairing my car?

Following a car accident I was provided with a courtesy car with advert logo stickers promoting the garage repairing my car, which means I was providing free advertising. My query is whether it’s legal...