We have been advised to use an accident management company rather than inform our insurers of an accident?

My wife was involved in an accident this morning (not her fault) and the local Volvo dealer wants us to use an accident management company and says not to inform our insurer. Surely this is not correct...

How long is it reasonable to wait for an insurer to make a decision?

My son lost his van keys and two days later it was stolen. It was an incomplete conversion to a campervan. This happened about two months ago and the insurer has still not given any indication of a settlement....

I found damage to my car after a ferry crossing - can I claim from the ferry company?

I returned recently by ferry from Ireland and travelled straight home after docking in Holyhead. The next morning I found what appeared to be footprint marks on the roof of the car. Thinking my car had...

A truck hit my parked car and is now claiming it was parked illegally - what should I do?

My car was parked on a public road - there was no one in the car at the time. There was no signage or lines identifying parking restrictions. A large articulated truck hit my car causing damage. The driver...

I damaged my car on our driveway wall - do I have to tell my insurer even if I'm not claiming?

Our drive is curved and bounded on one side by a low stone wall. Having missed it on thousands of occasions I have managed to scratch our car. I have no intention of claiming via my insurance company....

If I indicate to change lanes and someone hits me in the rear, who is at fault?

If I am driving on two-lane, one-way road and am in the left lane, indicating to move over into a right-hand junction, then start to move into the right-hand junction and someone hits me at the rear end...

I have two cars insured with two different insurers - do I need to tell one of a claim that occurred with the other?

I have two cars with two different insurers. In August last year, another car crashed into my car and the accident is still being resolved by the insurance company, though I hope it will be a no-fault...

I nudged another car and left my details but have had no contact - do I need to inform my insurance?

In a very tight road with vehicles parked on both side, I tried to pull in to allow a car to pass and misjudged the space and nudged the other car's bumper leaving a mark on my car and a mark on the other...

Can I search for my insurance claims history?

I'm struggling to get motor insurance because of previous insurance claims against me. How do I contest some of these claims or have them removed from my info? I can't remember who I was insured with or...

A friend borrowed my car and crashed it - who is liable for third party repair costs?

My friend borrowed my car and had an accident, which damaged another car. I assumed she was covered by her own comprehensive insurance, but it now turns out she wasn't. The police were involved and she...