Fined for damage we didn't cause to a rental car

Returning an Avis hire car to Munich airport, small scuff marks on two alloy wheels were wrongly attributed to my party. We collected the car at night from a reasonably lit carpark, where we duly checked...

What's the punishment for damaging tyres?

In our local community we have suffered 15 tyre stabbings in the last 12 months involving a sharp pointed implement. Some victims tyres have appeared normal and then deflated later during journeys. What...

Alleged insurance incident in car park - what do we do?

A woman friend, aged about 80, has recently been accused by another woman of scraping her Mercedes in a public car park. The Mercedes owner stated that, two weeks previously, she had parked next to...

Speed cushion damage - what can I do?

I just noticed on my summer rims the inner tyre wall is broken. They're Audi factory rims, 235-45/17 Kuhmos, about 3-4mm tread, no curb contact. How may I claim against my local authority?

I bought a car that was previously written off

I purchased a car and found some steering faults with it, I traced a previous owner to learn some history and he informed me the vehicle had been written off two years previously, it appears the insurance...

Buying a 'trade sale' car?

Are my rights affected re Sale of Goods act if I buy a car from a dealer who claims they sell vehicles at trade prices aimed at businesses? I bought a vehicle as a consumer a month ago and want to return...

Citroen not authorising turbo replacement

The turbo failed on my C4 Picasso. The car is 4 months out of an approved used car warranty and the dealer has told me they have received notification from Citroen that the problem is due to a known fault....

Moving houses and car insurance

I have paid and insured my daughter’s insurance with the same brokers since you received it as a 17th birthday present (lucky girl and she knows it). Anyway, in January she was driving down to Wales...

Sold an ex-demo car in the wrong specifcation

We bought an ex demonstrator from Arnold Clark yesterday using PCP to finance it. When we returned home and put the two seats down in the boot we noticed the parcel shelf missing. I checked the spec...

Accident management company not interested in helping

I was recently hit from behind while stationary. At the time I was towing a trailer which was badly damaged. The accident also damaged the tow bar of my van. I contacted my insurance company who where...